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Accomplished restaurant supervisor, experience in leading day to day operations and enhancing guest's satisfaction. Proficient in staff training, inventory control, POS and customer Service. Excellence in adherence to health and safety regulations. Committed to delivering exceptional service and creating memorable dining experiences that drive customer loyalty and operational success.
• Supervised daily operations of bar and floor venues, ensuring high standards of service.
• Developed and implemented standard operating procedures for food and beverage service
• Conducted comprehensive training programs for new hires, enhancing team performance.
• Communicated effectively with staff regarding menu and events.
• Engaged with guests to promote restaurant services and gather reviews for improvements.
• Managed inventory levels and placed orders to maintain stock.
• Greeting and interact with guests at the bar, recommend and upselling of premium drinks
• Check guest ID and ensure compliance with alcohol service regulations
• Maintained cleanliness and organizing of bar to meet sanitation standards.
• Processed cash transactions and reconciled daily sales reports accurately
• Prepare and serve a variety of alcoholic and non-alcoholic beverages efficiently.
• Mixed and served a variety of drinks to meet customer preferences
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
• Collaborate with other staff members to ensure smooth operation of the bar
• Maintained a clean and organized bar, restocking supplies as needed
Customer complaint resolution
Alison dipolma in hospitality management
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