IKHLAS AL RIFAI
Dubai,UAE
Summary
Dynamic professional with expertise in presentation and prospecting skills, excellent telephone etiquette, and team management. Adept at communication, negotiation, time management, and in-depth local property market knowledge. Skilled in investment evaluation and lease agreement comprehension, aiming to leverage these competencies to drive success in the real estate sector.
Overview
4
4
years of professional experience
Work History
Holiday Homes Real Estate Agent
OG HILLS REAL ESTATE
Dubai, UAE
08.2024 - 02.2025
- Property Acquisition & Management – Source, evaluate, and manage high-end holiday rental properties to ensure profitability and quality standards.
- Guest Relations & Booking Management – Oversee reservations, enhance guest experiences, and maintain high occupancy rates.
- Marketing & Revenue Optimization – Develop strategic listings, optimize pricing, and maximize property exposure across rental platforms.
- Legal & Compliance Management – Ensure regulatory compliance, manage permits, and coordinate property maintenance and operations.
Patient Relations Executive (PRE)
American Children Center - American Hospital
Dubai, UAE
12.2021 - 07.2024
- Managed insurance verification, cashiering, and admissions for patients of all ages, ensuring seamless administrative operations.
- Provided exceptional customer service, guiding patients through hospital services and addressing inquiries professionally.
- Conducted patient satisfaction surveys, analyzed feedback, and implemented strategies to enhance overall patient experience.
- Coordinated with healthcare teams to resolve patient concerns, streamline communication, and improve service efficiency.
Medical Receptionist
Shams Moopen Dental Clinic
Dubai, UAE
01.2021 - 12.2021
- Welcomed and assisted patients, scheduled appointments, and maintained accurate records.
- Managed patient accounts, updated financial details, and processed payments and insurance claims.
- Ensured patient comfort by addressing concerns, maintaining confidentiality, and responding to emergencies.
- Coordinated with departments to provide interdisciplinary care while upholding clinic policies and procedures.
Education
Diploma -
Business Administration and Office Management
Beirut -LebanonSkills
- Presentation Skills & Prospecting Skills
- Excellent Telephone Etiquette
- Team Management & Supervision
- Communication & Negotioan
- Time management
- Local property market knowledge
- Investment evaluation
- Lease agreement comprehension
Languages
Arabic
Native
English
Fluent
Personal Information
- Date of birth: 10/21/95
- Nationality: Palestinian
- Visa status: Employment (Transferable)
Timeline
Holiday Homes Real Estate Agent
OG HILLS REAL ESTATE
08.2024 - 02.2025
Patient Relations Executive (PRE)
American Children Center - American Hospital
12.2021 - 07.2024
Medical Receptionist
Shams Moopen Dental Clinic
01.2021 - 12.2021
Diploma -
Business Administration and Office Management
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