Ikram Abouhicham
Summary
Experienced and approachable hostess with a passion for creating exceptional guest experiences. Seeking challenging opportunities to fully utilize skills and experience and contribute to company success. Known for warmly greeting and promptly seating guests to maintain efficient workflows. Highly organized and committed to creating a welcoming atmosphere that leaves a lasting positive impression.
Overview
3
3
years of professional experience
Work History
Senior Hostess
Salmontini - La Maison Du Saumon
09.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined reservations process for increased guest satisfaction and return visits.
- Trained new host staff to ensure seamless integration and adherence to company standards.
- Provided exceptional communication skills both internally amongst colleagues as well as externally with guests, contributing to a cohesive and efficient working environment.
- Handled high-pressure situations with grace and professionalism, maintaining composure during unexpected challenges or issues that arose within the dining room.
- Assisted servers during peak hours to maintain smooth operations and prevent delays in service.
- Monitored dining room capacity, strategically assigning tables for optimal workflow among serving staff.
Senior Hostess
ADD-MIND Hospitality IRIS
04.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took aperitif drink orders for the guests during their waiting time.
Hostess
Hilton hotel
10.2021 - 04.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
Education
INFOHAS-Hospitality and Aviation Accredited Diploma -
Formation
Rabat, Morocco12.2021
Corporate Management -
Institute Privé d'Informatique Appliquée et des Techniques de l'Entreprise
Rabat, Morocco12.2020
Hight school degree -
Mohammad Jamal Dorra
Sale, Morocco12.2018
Skills
- Customer Service and guest relations
- Interactive communication skills
- Teamwork and Leadership
- Hospitality service expertise
- MS Office (Word, Excel, Outlook, Powerpoint)
- Guest experience and Management software (SevenRooms, Serveme, Eat App)
- Guest Relations
Languages
Arabic
English
French
Personal Information
- Date of Birth: 01/21/2000
- Nationality: Moroccan
Timeline
Senior Hostess
Salmontini - La Maison Du Saumon
09.2023 - Current
Senior Hostess
ADD-MIND Hospitality IRIS
04.2022 - 08.2023
Hostess
Hilton hotel
10.2021 - 04.2022
INFOHAS-Hospitality and Aviation Accredited Diploma -
Formation
Corporate Management -
Institute Privé d'Informatique Appliquée et des Techniques de l'Entreprise
Hight school degree -
Mohammad Jamal Dorra
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