IKRAM BELAABDOUNI
Sales Specialist
Summary
Accomplished professional with a strong emphasis on client satisfaction and relationship management. Excels in clear communication, time management, and strategic problem-solving. Proven ability to drive business growth by nurturing long-term partnerships and delivering exceptional service. Seeking an opportunity to contribute expertise to a dynamic company, supporting its growth objectives while continuously enhancing professional skills and experience in a collaborative environment. Currently seeking to apply these qualities in my current position.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Assistant Sales Manager
EMAAR ENTERTAINMENT
01.2022 - Current
- Strategically lead sales, sponsorship, and corporate initiatives for regional attractions in the UAE, Bahrain, Saudi Arabia, and Turkey, significantly contributing to revenue growth
- Develop innovative strategies and generate creative ideas to enhance customer engagement and drive sales across attractions
- Cultivate and manage high-value B2B partnerships with government entities, DMCs, OTAs, and corporate stakeholders to strengthen brand presence and market expansion
- Drive cross-selling initiatives across Emaar's diverse attractions, leveraging interdepartmental synergies to maximize sales opportunities
- Foster and maintain robust relationships with business clients, government officials, and customers, emphasizing long-term collaboration and satisfaction
- Plan, execute, and manage high-profile events that elevate brand visibility and support overarching business growth strategies
- Collaborate with key stakeholders to optimize attraction representation, ensuring continuous engagement and delivering exceptional customer experiences
Senior Business Consultant
KWS MIDDLE EAST
01.2019 - 01.2022
- Spearheaded sales initiatives for a leading business setup company, achieving remarkable revenue growth through innovative consulting solutions
- Awarded 'Champion of the Year 2021' for exceptional performance and significant contributions to company objectives
- Designed and executed customized business setup strategies, guiding clients in navigating market entry and enhancing operational efficiency
- Cultivated strong relationships with clients and stakeholders, ensuring alignment with business goals and delivering superior service
- Conducted market analysis to identify growth opportunities, providing clients with strategic insights that enhanced their competitive positioning
Real Estate Agent
DIAMOND ROCK REAL ESTATE
01.2016 - 01.2019
- Specialized in real estate sales and rentals, effectively facilitating transactions by matching clients with ideal properties
- Negotiated favorable deals to maximize client satisfaction and ensure successful outcomes
- Developed and maintained strong relationships with clients, providing expert guidance throughout the buying and renting process
- Conducted comprehensive market research to stay informed about industry trends and property values, enhancing advisory capabilities
- Collaborated with stakeholders to streamline transaction processes, ensuring timely and efficient service delivery
Billing Specialist
TOPCLASS ESPRESSO LAVAZZA
01.2014 - 01.2015
- Efficiently managed billing operations, ensuring accurate invoicing and timely payment processing
- Monitored stock levels to assess inventory and ensure product availability, contributing to seamless operations
- Promptly addressed customer complaints and resolved discrepancies to maintain high levels of satisfaction
- Seamlessly administered contracts, ensuring compliance with company policies and procedures
- Collaborated with cross-functional teams to enhance billing processes and improve overall service delivery
- Analyzed billing data to identify trends and implement improvements, contributing to operational efficiency
Sales Executive
CALL CENTER
01.2011 - 01.2014
- Delivered exceptional customer service while managing client interactions with a friendly and professional approach, effectively resolving concerns and enhancing customer satisfaction
- Utilized in-depth product knowledge to engage customers, driving sales growth and fostering repeat business
- Collaborated with team members to consistently exceed sales targets and improve overall performance metrics
- Developed and implemented effective sales strategies to enhance customer engagement and conversion rates
- Assisted in training and onboarding new team members, promoting a collaborative and high-performing work environment
Education
One-Year Diploma - Commerce
OFPPT Center
Bachelors - Life and Earth Science
Skills
Sales Force Effectiveness
Partnership Development
Negotiation Skills
Customer Focus
Stakeholder Relations
Effective Communication
Team Collaboration
Problem Solving
Solution-Oriented Approach
Strong Attention to Detail
Market Analysis
Timeline
Assistant Sales Manager
EMAAR ENTERTAINMENT
01.2022 - Current
Senior Business Consultant
KWS MIDDLE EAST
01.2019 - 01.2022
Real Estate Agent
DIAMOND ROCK REAL ESTATE
01.2016 - 01.2019
Billing Specialist
TOPCLASS ESPRESSO LAVAZZA
01.2014 - 01.2015
Sales Executive
CALL CENTER
01.2011 - 01.2014
One-Year Diploma - Commerce
OFPPT Center