IKRAMUDDIN NIZAMUDDIN
Dubai,UAE
Summary
Customer-focused professional with over 12 years of experience in front desk operations, customer service, events coordination, and field operations across UAE and KSA. Skilled at handling guest interactions, managing event logistics, improving operational workflows, and delivering exceptional service standards. Adept at problem-solving, teamwork, and maintaining service excellence under pressure.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
16
16
Certification
Work history
Customer Service Field Operator
Events & Exhibitions
Dubai & Abu Dhabi
2024.10 - 2026.04
- Oversaw visitor engagement and operational compliance for large-scale public events.
- Improved visitor satisfaction scores across multiple exhibitions.
- Coordinated logistics, staff deployment, and daily operations.
- Directed crowd flow, reducing bottlenecks by 15%.
Assistant Project Manager
Robocom VR Company
Dubai
2022.06 - 2024.08
- Managed VR venue launches, project milestones, and operational rollouts.
- Traveled to KSA to inaugurate new sites and train staff.
- Implemented process enhancements reducing operational costs by 12%.
- Led onboarding sessions increasing competency scores by 20%.
Customer Service Field Operator
Robocom VR Company
Dubai
2022.06 - 2024.08
- Delivered immersive VR guest experiences.
- Maintained 95% satisfaction rating.
- Supported equipment troubleshooting and crowd management.
- Earned promotion due to leadership and performance.
Customer Service Field Operator
Emaar, VR Park Dubai Mall
Dubai, UAE
2021.06 - 2022.06
- Supported daily operations in a high-traffic entertainment venue to ensure seamless service delivery and customer satisfaction.
- Address guest concerns to foster improved customer satisfaction and loyalty.
- Executed promotional campaigns to enhance customer engagement and boost footfall.
Transactions Tracker
IG Global
Dubai / Jebel Ali
2018.01 - 2021.01
- Processed secure payments and coordinated logistics.
- Designed delivery routes reducing travel time by 8%.
- Maintained accurate operational and audit records.
Receptionist
Badr Taiba Hotel
Al Madina
2015.01 - 2017.12
- Managed front desk operations, reservations, and guest relations.
- Coordinated with housekeeping to ensure room readiness.
- Assisted in event planning and conference arrangements.
Field Monitor
General Syndicate of Cars Hajj Service
Al Madina
2012.01 - 2017.12
- Supervised pilgrim transportation logistics.
- Ensured safety compliance and schedule coordination.
- Supported government agencies during peak seasons.
Field Operation Coordinator
Al-Madina & Al-Arabiya Co.
Al Madina
2012.01 - 2015.12
- Coordinated arrival and departure logistics for pilgrims.
- Managed communication between hotels and transportation.
- Maintained detailed movement and occupancy records.
Waiter
Applebee’s Restaurant
Al Madina, Saudi Arabia
2011.01 - 2012.01
- Delivered efficient dining service in fast-paced environment to enhance customer experience.
- Streamlined service processes to enhance overall efficiency and client satisfaction.
- Supported kitchen operations during peak hours to ensure efficiency and customer satisfaction.
Education
High School Certificate - Scientific education
2010
Skills
- Front Desk and Guest Relations
- Customer Service Excellence
- Event Planning and Coordination
- Operations and Field Support
- Reservation and Booking Management
- Complaint Resolution and Conflict Handling
- Microsoft Office
- CRM Systems
- Safety & Emergency Procedures (FEMA Certified)
Certification
- LinkedIn Learning
- Event Planning Foundations
- Customer Service Fundamentals for Hospitality
- Customer Service for Any Sector: Tips from a Hospitality Expert
- Time Management Fundamentals
- Alison
- Diploma in Hospitality Management
- Diploma in Events Management
- Hospitality Management Studies – Hotel Operations
- Introduction to Hospitality Management Studies
- FEMA
- IS-100.c Introduction to ICS
- IS-200.c Basic ICS for Initial Response
- IS-907. Active Shooter Response
LANGUAGES
Arabic – Native
English – Professional
Certificates
Alison
• Diploma in Hospitality Management
• Diploma in Events Management
• Hospitality Management Studies – Hotel Operations
• Introduction to Hospitality Management Studies
LinkedIn Learning
• Customer Service Fundamentals for Hospitality
• Customer Service for Any Sector: Tips from a Hospitality Expert
• Time Management Fundamentals
• Event Planning Foundations
FEMA
• IS-100.c — Introduction to ICS
• IS-200.c — Basic ICS for Initial Response
• IS-907.A — Active Shooter: What You Can Do
DisasterReady
• Security Risk Management Essentials Certificate
First Aid
• First Aid, CPR & AED
OSHAcademy
• Course 700: Introduction to Safety Management
STRENGTHS
- Communication and Interpersonal Skills
- Customer Focus and Professionalism
- Problem Solving and Decision Making
- Team Collaboration and Leadership
- Multitasking and Prioritization
Timeline
Customer Service Field Operator - Events & Exhibitions
2024.10 - 2026.04
Assistant Project Manager - Robocom VR Company
2022.06 - 2024.08
Customer Service Field Operator - Robocom VR Company
2022.06 - 2024.08
Customer Service Field Operator - Emaar, VR Park Dubai Mall
2021.06 - 2022.06
Transactions Tracker - IG Global
2018.01 - 2021.01
Receptionist - Badr Taiba Hotel
2015.01 - 2017.12
Field Monitor - General Syndicate of Cars Hajj Service
2012.01 - 2017.12
Field Operation Coordinator - Al-Madina & Al-Arabiya Co.
2012.01 - 2015.12
Waiter - Applebee’s Restaurant
2011.01 - 2012.01
AlManarat school - High School Certificate, Scientific education