Ikramulla Khan

Professional Summary

Competent and result-oriented professional offering over years of experience across managing various operations; currently spearheading as Deputy Manager with IDFC FIRST Bank Ltd.

Possess natural flair for operations management, customer service and achieving optimum level of Service Level Agreements; adept at developing strategies to enhance clients/ customer relations through formal and informal channels, building cordial relationship through regular interactions Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks whilst simultaneously managing the diverse range of functions from multiple sources.

A prolific team leader with thorough exposure in building and grooming teams into cohesive units of performers; excellent communication, analytical and co-ordination skills; ability to use sound decision-making skills and effectively perform in a self-directed work environment

Professional Experience IDFC FIRST BANK LTD

Deputy Manager (Business Banking & Asset Operations-Corporates-Bangalore)

• Disbursement of Business banking Products Like cash credit, Letter of credit, bank Guarantee, LAP, BIL,Home Loans with in defined TAT.
• Liaise with internal/external stakeholders to provide exception management reporting & MIS Work with Management to implement process improvements that are developed.
• Contributing ideas and participating in efforts to further improve and streamline the process ▪ Verification of loan documents, KYC documents, and property documents as per legal opinion, valuation report compliance of approved terms and conditions.
• Internal Audit & Branch Book Keeping as per Compliance & Process Policy-Ensure NIL critical audit observations during the internal audit & maintain proper registers as per process requirements
• Performing the due diligence on new clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new clients.
• Perform further investigation on identified suspicious client and client transactions and report KYC/AML compliance officer.
• Responsible for verifying and authorization of disbursed amount in the flex cube.
• Responsible to handle secure management of depository services of critical docs of customers, Handle and manage audit critical exceptions and ensure meeting the regulatory requirements.
• MIS generation maintain records for all acquisition figures and coordination with CPA Team.
• Provide training to the CPAs (Operations Part) from time to time. Ensuring that the process laid down for the CPA shops is adhered to.
• Well versed with the overall operations process and adhere to the Audit process.
• Project champion for Property release management, Takeover cases and PO encashment and correct deferral capture maintenance.

ACHIEVEMENTS

• Provided the training on the process for the new joiners
• Achieved 100% productivity with 100% quality for the year 2011-2012 in searching and providing the reports which helped me in achieving a good Grade, and have got appreciation for the same from the Leads and the Managers.
• Have managed to handle the team of 25 members on behalf of the Lead or in the absence.
• Have received the “Squad of the Year” award for the year 2011-2012

JOB DESCRIPTION

• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
• Monitored inbound and outbound calls made by 25 employees to provide constructive feedback.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

ACHIEVEMENTS

• Received Best performer award for the month of November 2008, January 2009, December 2011 and July 2012
• Have created process documentation.
• Have trained on the process for the new joiners.
• Has handled the team for 1 month while training the new joiners.

JOB DESCRIPTION

• Involves preparation of Preliminary Title Reports and Commitment Title Reports of the Real estate properties Located in Various states of U.S.A.
• Training to the team members on process updated
• Identifies problems through the local office feedback.