Ila Tiwari
Trainer (Learning And Development)
Dubai
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Retail Management Trainer
Major Brands(Charles And Keith)
Gurugram
08.2018 - 11.2019
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standard.
- Trained and guided team members to maintain high productivity and performance metrics.
- Eased team transitions and new employee orientation through effective training and development.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Directed training programs and development paths for managers and supervisors.
- Selected and assigned instructors to conduct specific training programs.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Conducted training courses and prepared videos for long-term use.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Educated multi-level retail associates about product attributes and benefits.
- Planned and executed engaging retail training sessions and other store-based educational events.
- Managed project performance to achieve goals while adhering to timelines and budgets.
- Conducted interactive customer service training programs to improve customer shopping experiences.
- Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
- Developed cost-effective methods of training program coordination in diverse geographic locations.
- Exhibited high-level proficiency with Microsoft Office software and related applications.
- Liaised between executives and entry-level workers, facilitating smooth communication.
Aviation and Grooming Trainer
Frankfinn Training Institute
New Delhi
12.2017 - 08.2018
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Introduced standardized training for cohesive learning environments.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Recorded and edited videos to facilitate remote learning.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Cabin Crew Supervisor
Jet Airways
New Delhi
10.2007 - 10.2017
- Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered services to customer locations within specific timeframes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
Education
MBA - Human Resources Management
Sikkim Manipal University
5th Mile, Tadong , Gangtok 03.2013 - 04.2015
B.Com - Computer Science
Bhopal School of Social Science , Barkatullah Univ
Bhopal, Madhya Pradesh 01.2010 - 01.2013
Skills
New hire on-boarding
Leadership training
Adult learning theories
Staff development plans
Interpersonal Communication
Teambuilding
Attention to Detail
Public speaking
Goal-setting
First aid
Group and individual instruction
Training material development
Employee training
Workshop coordination
Cultural Awareness
Certification
Train the trainer certification from Dale Carnegie
Timeline
On job training instructor programme by Academy of competence & excellence - Charles and Keith group.
11-2018
Retail Management Trainer
Major Brands(Charles And Keith)
08.2018 - 11.2019
Train the trainer certification from Dale Carnegie
05-2018
Aviation and Grooming Trainer
Frankfinn Training Institute
12.2017 - 08.2018
MBA - Human Resources Management
Sikkim Manipal University
03.2013 - 04.2015
B.Com - Computer Science
Bhopal School of Social Science , Barkatullah Univ
01.2010 - 01.2013
Cabin Crew Supervisor
Jet Airways
10.2007 - 10.2017