Seeking to work in a challenging environment and grow with the company to achieve its goal and get additional knowledge.
Overview
4
4
years of professional experience
Work history
Administrative Assistant, Tele sales
Unicorn Marketing Management LLC
Dubai, UAE
07.2022 - Current
Handled scheduling of meetings and calendar management for senior staff.
Kept and maintained accurate filing system for preservation of office information.
Called maintenance team to perform repairs and inspections on office equipment.
Provided printing, photocopying scanning support to colleagues.
Received, sorted and distributed incoming mail.
Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
Typed and proofread documents produced by other staff members.
Monitored and updated budget and account records.
Prepared, reviewed and submitted team expense reports.
Supported front-line sales teams with well-coordinated administrative operations.
Supervised administrative work in [Type] office and set goals for staff.
Screened incoming phone calls and relayed detailed messages.
Scheduled meetings, conferences and appointments.
Arranged supplies, documents and spaces for meetings.
Sourced and ordered office supplies within allocated budget.
Developed marketing plans to support department strategies.
Telecaller
Airtel, Vellammal Bodhi campus
Tiruchirappalli, India
02.2019 - 02.2022
Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Continually updated customer databases, ensuring compliance with GDPR regulations.
Recommended call routing strategies, reducing average on-hold times.
Achieved daily performance targets, aiding department progression towards sales goals.
Increased client retention by building instant rapport and establishing customer trust.
Improved call metric standards to exceed performance KPI targets.
Trained junior agents on customer service excellence, boosting customer satisfaction rates.
Cold-called customers from assigned contact lists to build new business.
Education
Bachelor of Science - Mathematics
SVS higher secondary school
India
Skills
Personality traits
Strong analytical and problem solving skills
Unmatchable communication skills in Written and verbal both
Highly trustworthy, discreet and ethical
Keen observer
Trustworthy
Smart working ability
Multi Tasker
Technical knowledge
Well versed with
MS office (MS Word, MS Excel, MS PowerPoint)
Sourcing
Photoshop
Employer
1 year Experience as US IT recruiting in V Dart, Tiruchirappalli
Worked in VELAMMAL BODHI CAMPUS as a senior tele caller
And administrator, TRICHY
Currently working in Unicorn Marketing
Management,Deira,Dubai in sales(HSBC Credit card
Sales)
Skill Set
Strong computational skills
Multi-tasking ability
Capable of team work
Academic qualification
Additional Information
Visa status : , Residence Visa,
Place: Dubai
Date: December,2022 (ILAKKIYA M)
in MATHS Tiruchirappalli, Tamil Nadu.
- HSC from State Board with 63 % marks
- SSLC from State Board with 92 % marks
Responsibilities
Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare recruitment materials and post jobs to appropriate job
board/newspapers/colleges etc
Source and recruit candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable recruiting and selection tools/methods to
filter candidates within schedule
Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes
Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports to the rest of the team
Act as a point of contact and build influential candidate relationships during the
selection process
Increase credit card customers
Engage and educate customers on product usage
Convey brand information to customers and respond to questions/inquiries
that arise
Responsible for daily/monthly sales targets
Investigate and address competitors' activities
Prioritize and schedule proactive calls to organization's accounts
Update and manage contact database with accurate profiles, notes, and
relevant information
Undertake training on the firm's markets and products, and improve on selling
skills
Match sales opportunities that cover other products involving various sales
representatives
Bargain customer pricing contracts with third party providers.
BANK RELATIONSHIP OFFICER at EMIRATES NBD (M and M Marketing Management LLC)BANK RELATIONSHIP OFFICER at EMIRATES NBD (M and M Marketing Management LLC)