Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic
Ilakkiya Muthaiah

Ilakkiya Muthaiah

Deira Dubai, Deira, Dubai,UAE

Summary

Seeking to work in a challenging environment and grow with the company to achieve its goal and get additional knowledge.

Overview

4
4
years of professional experience

Work history

Administrative Assistant, Tele sales

Unicorn Marketing Management LLC
Dubai, UAE
07.2022 - Current
  • Handled scheduling of meetings and calendar management for senior staff.
  • Kept and maintained accurate filing system for preservation of office information.
  • Called maintenance team to perform repairs and inspections on office equipment.
  • Provided printing, photocopying scanning support to colleagues.
  • Received, sorted and distributed incoming mail.
  • Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
  • Typed and proofread documents produced by other staff members.
  • Monitored and updated budget and account records.
  • Prepared, reviewed and submitted team expense reports.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Supervised administrative work in [Type] office and set goals for staff.
  • Screened incoming phone calls and relayed detailed messages.
  • Scheduled meetings, conferences and appointments.
  • Arranged supplies, documents and spaces for meetings.
  • Sourced and ordered office supplies within allocated budget.
  • Developed marketing plans to support department strategies.

Telecaller

Airtel, Vellammal Bodhi campus
Tiruchirappalli, India
02.2019 - 02.2022
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Recommended call routing strategies, reducing average on-hold times.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Improved call metric standards to exceed performance KPI targets.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.
  • Cold-called customers from assigned contact lists to build new business.

Education

Bachelor of Science - Mathematics

SVS higher secondary school
India

Skills

  • Personality traits
  • Strong analytical and problem solving skills
  • Unmatchable communication skills in Written and verbal both
  • Highly trustworthy, discreet and ethical
  • Keen observer
  • Trustworthy
  • Smart working ability
  • Multi Tasker
  • Technical knowledge
  • Well versed with
  • MS office (MS Word, MS Excel, MS PowerPoint)
  • Sourcing
  • Photoshop
  • Employer
  • 1 year Experience as US IT recruiting in V Dart, Tiruchirappalli
  • Worked in VELAMMAL BODHI CAMPUS as a senior tele caller
  • And administrator, TRICHY
  • Currently working in Unicorn Marketing
  • Management,Deira,Dubai in sales(HSBC Credit card
  • Sales)
  • Skill Set
  • Strong computational skills
  • Multi-tasking ability
  • Capable of team work
  • Academic qualification

Additional Information

  • Visa status : , Residence Visa, Place: Dubai Date: December,2022 (ILAKKIYA M)
  • in MATHS Tiruchirappalli, Tamil Nadu. - HSC from State Board with 63 % marks - SSLC from State Board with 92 % marks Responsibilities Design and implement overall recruiting strategy Develop and update job descriptions and job specifications Perform job and task analysis to document job requirements and objectives Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc Source and recruit candidates by using databases, social media etc Screen candidates resumes and job applications Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes Onboard new employees in order to become fully integrated Monitor and apply HR recruiting best practices Provide analytical and well documented recruiting reports to the rest of the team Act as a point of contact and build influential candidate relationships during the selection process Increase credit card customers Engage and educate customers on product usage Convey brand information to customers and respond to questions/inquiries that arise Responsible for daily/monthly sales targets Investigate and address competitors' activities Prioritize and schedule proactive calls to organization's accounts Update and manage contact database with accurate profiles, notes, and relevant information Undertake training on the firm's markets and products, and improve on selling skills Match sales opportunities that cover other products involving various sales representatives Bargain customer pricing contracts with third party providers.

Languages

English
Fluent

Timeline

Administrative Assistant, Tele sales

Unicorn Marketing Management LLC
07.2022 - Current

Telecaller

Airtel, Vellammal Bodhi campus
02.2019 - 02.2022

Bachelor of Science - Mathematics

SVS higher secondary school
Ilakkiya Muthaiah