Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
Ilham Ibrahim
Ras Al Khaimah,United Arab Emirates
Summary
Dynamic Logistics Officer with three years of managing logistics operations, and tactical levels to estimate resources required for efficient projects. Proven track record of securing impactful resource allocation. Diligent and dedicated to handling numerous duties in ever-changing environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Etisalat
Ras Al Khaimah, UAE
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Surpassed sales goals through implementation of effective marketing strategies.
Administration and Logistics Officer
ALS Global
Khartoum , Sudan
12.2020 - 08.2021
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Generated donor reports to propose and implement strategic adjustments towards increasing donor participation and accuracy of solicitation procedures.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Executive Secretary
Paradise Hotel
Khartoum , Sudan
11.2019 - 12.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed residential property issues and prepared homes prior to client arrival.
Finance Manager
Al Jafari For Investment
Khartoum , Sudan
04.2018 - 10.2018
- Forecasted trends and recommended improvements based on financial risk analyses.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Audited and reconciled payroll and distributions for personnel.
Account Executive
Silver Light Exchange
Khartoum , Sudan
02.2016 - 04.2018
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Serviced accounts and proposed new products and services to maximize revenue.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Trained clients on product features and updates to secure buy-in.
Accountant
Sky International
Khartoum , Sudan
02.2015 - 02.2016
- Gathered financial information, prepared documents and closed books.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Evaluated and improved financial records to make important business decisions.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
Archivist
Summit Solutions®
Khartoum , Sudan
03.2013 - 04.2014
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
Education
Diploma - Project Management
New Horizon Training Center
Khartoum - Sudan 01.2020 - 06.2020
Diploma - Executive Secretarial & Office Management
Mihwar Alibtaker Training Center
Khartoum -Sudan 10.2019 - 12.2019
Bachelor’s - Economics And Administrative Sciences
University of The Holy Quran And Islamic Sciences.
Khartoum - Sudan 08.2007 - 10.2012
Diploma - Computational Science
Alzahra Institute For Computers Science
Khartoum- Sudan 03.2013 - 06.2013
Skills
Sales expertise
Administrative support
Staff education and training
Retail store support
Retail materials management
Account management
Strategic sales knowledge
POS systems expert
Creative problem solving
Software
Comfortable working in both Microsoft Windows 10 and Mac OS X
Al-Amin Accountant program
Timeline
Customer Service Representative
Etisalat
10.2021 - Current
Administration and Logistics Officer
ALS Global
12.2020 - 08.2021
Diploma - Project Management
New Horizon Training Center
01.2020 - 06.2020
Executive Secretary
Paradise Hotel
11.2019 - 12.2020
Diploma - Executive Secretarial & Office Management
Mihwar Alibtaker Training Center
10.2019 - 12.2019
Finance Manager
Al Jafari For Investment
04.2018 - 10.2018
Account Executive
Silver Light Exchange
02.2016 - 04.2018
Accountant
Sky International
02.2015 - 02.2016
Archivist
Summit Solutions®
03.2013 - 04.2014
Diploma - Computational Science
Alzahra Institute For Computers Science
03.2013 - 06.2013
Bachelor’s - Economics And Administrative Sciences
University of The Holy Quran And Islamic Sciences.
08.2007 - 10.2012