Ilhem Boudersa
Algiers
Summary
Supervision of the team, advising and guiding them to ensure customer satisfaction. Responsible for managing daily banking operations and optimizing financial returns.
Overview
16
16
years of professional experience
Work History
Deputy Director
Trust Bank, Ouled Fayet Branch, Algiers
Algiers
06.2025
- - Supervise and coordinate teams to ensure operational goals are met
- - Implement and monitor performance indicators to optimize banking efficiency
- - Manage relationships with external partners and ensure internal communication
- - Ensure strict compliance with regulatory standards and internal procedures
- - Organize training and awareness sessions to enhance staff skills
- - Contribute to business strategy development to grow the client portfolio
Operations Supervisor
Trust Bank Algeria, Hydra Branch
Hydra
01.2020 - Current
- - Acting Manager of Hydra Branch from 01/01/2022 to 31/07/2022
- - Ensure smooth functioning of all services (middle office, portfolio, foreign trade, cash)
- - Maintain compliance with regulations and coordinate with internal/external structures
Senior Customer Advisor
Trust Bank Algeria
01.2018 - 01.2020
- - Manage and follow up with potential and VIP corporate clients
- - Solve client issues (credit, treasury management, collections, emergencies)
- - Analyze financial statements
- - Oversee credit guarantees and applications
- - Prospect new clients through visits
- - Sell financial products and services based on client needs
Customer Advisor
Trust Bank Algeria
01.2016 - 01.2018
- - Client reception and needs analysis
- - Advise clients on available financial products
- - Handle banking operations (deposits, withdrawals, transfers, cheque processing, BDC/DAT subscriptions)
- - Open accounts and draft detailed visit reports
- - Prepare credit files, execute guarantees, manage domiciliation for foreign trade
- - Follow up on client accounts, assist with all types of requests
- - Credit setup, disbursement, and follow-up on repayment schedules
- - Propose banking solutions, develop and retain client portfolio
Customer Advisor
Trust Bank Algeria, Birkhadem Branch
Birkhadem
01.2013 - 01.2016
- - (Same responsibilities as above)
Middle Office Delegate
Trust Bank Algeria, Birkhadem Branch
Birkhadem
01.2012 - 01.2013
- - Process all operations and transactions (inter-branch transfers, bank cheques, cheque book issuance, DAT placement)
- - Monitor investments
Administrative Delegate
Trust Bank Algeria, Birkhadem Branch
Birkhadem
01.2010 - 01.2012
Education
Bachelor's Degree - Interpretation (Arabic / French / Spanish)
06.2009
High School Diploma - Literature and Foreign Languages
06.2005
Skills
- Microsoft Office
- Good presentation
- Sense of responsibility
- Versatile
- Methodical
Languages
English
Arabic
Spanish
French
Hobbies and Interests
Reading, Traveling, Sports, Cinema
Training
- Sales Techniques: From Prospecting to Closing – June 2018
- Advanced Sales Techniques – June 2017
- Anti-Money Laundering – June 2015
- Foreign Trade Operations – June 2015
- Credit File Preparation – June 2014
- Banking Techniques & Commercial Behavior – June 2014
- Payment Methods (I.A.H.E.F) – June 2013
- Sales Techniques Introduction – June 2012
- Commercial Behavior – June 2011
- Anti-Money Laundering (S.I.B.F) – June 2010
Timeline
Deputy Director
Trust Bank, Ouled Fayet Branch, Algiers
06.2025
Operations Supervisor
Trust Bank Algeria, Hydra Branch
01.2020 - Current
Senior Customer Advisor
Trust Bank Algeria
01.2018 - 01.2020
Customer Advisor
Trust Bank Algeria
01.2016 - 01.2018
Customer Advisor
Trust Bank Algeria, Birkhadem Branch
01.2013 - 01.2016
Middle Office Delegate
Trust Bank Algeria, Birkhadem Branch
01.2012 - 01.2013
Administrative Delegate
Trust Bank Algeria, Birkhadem Branch
01.2010 - 01.2012