ILYAS R S
General Manager
Sharjah
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
EAGLE STAR METALLIC FURNITURE IND LLC
Sharjah
05.2018 - Current
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Introduced new methods, practices and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations and contract details.
- Managed all accounting transactions – Sales, Purchase & Expenses in Tally
- Reconciliation of accounts payable , receivables and Bank statements
Administrative Manager
PRIME CARTONS, KERALA, INDIA
Kerala
04.2017 - 04.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Delivered performance reviews, recommending additional training or advancements.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Tax Consultant
TAXES AND INDUSTRIAL SERVICES
Alapuzha
07.2012 - 03.2017
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- E-Filing Sales Tax Returns for the companies in VAT & GST
- Involved in preparing profit & loss account & balance sheets
Customer Relationship Officer
HINDUJA GLOBAL SOLUTIONS CHENNAI - AIRTEL CUSTOMER CARE CALL CENTRE
Chennai
06.2011 - 03.2012
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Educated customers about [Product or Service] options and processed purchases.
Education
Bachelor of Commerce - BCOM Computer Application
MES College
Aluva, Kerala, INDIA 09.2006 - 04.2009
MBA - MBA Marketing
Loyola College
Chennai, INDIA 09.2010 - 04.2012
Skills
Operations management
Staff training/development
Relationship building
Deadline-oriented
Recruitment
Business Development
Exceptional interpersonal communication
Project Management
Efficient multi-tasker
Effective leader
Budget development
Timeline
General Manager
EAGLE STAR METALLIC FURNITURE IND LLC
05.2018 - Current
Administrative Manager
PRIME CARTONS, KERALA, INDIA
04.2017 - 04.2018
Tax Consultant
TAXES AND INDUSTRIAL SERVICES
07.2012 - 03.2017
Customer Relationship Officer
HINDUJA GLOBAL SOLUTIONS CHENNAI - AIRTEL CUSTOMER CARE CALL CENTRE
06.2011 - 03.2012
MBA - MBA Marketing
Loyola College
09.2010 - 04.2012
Bachelor of Commerce - BCOM Computer Application
MES College
09.2006 - 04.2009