Ilyes Chahine
Costumer Service
Dubaï
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
ATM MOBILIS
Algiers
10.2019 - 09.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Healthcare Customer Service Representative
Medical Clinic "adda"
Algiers
08.2014 - 04.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Investigated insurance claims denials and appeals.
Education
Master Of Management - Business Management
ECOLE SUPERIEURE DE MANAGEMENT DE TLEMCEN (EX EPSE
Algeria 09.2016 - 07.2019
Bachelor Of Administrative Studies - Business Administration And Management
Ecole Préparatoire Draria
Algeria 09.2014 - 06.2016
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
ATM MOBILIS
10.2019 - 09.2023
Master Of Management - Business Management
ECOLE SUPERIEURE DE MANAGEMENT DE TLEMCEN (EX EPSE
09.2016 - 07.2019
Bachelor Of Administrative Studies - Business Administration And Management
Ecole Préparatoire Draria
09.2014 - 06.2016
Healthcare Customer Service Representative
Medical Clinic "adda"
08.2014 - 04.2019
Similar Profiles
Salem MadourSalem Madour
Sales Representative at Mobilis Operator MobileSales Representative at Mobilis Operator Mobile
Anel Du ToitAnel Du Toit
Leads Administrator at Mobilis Auto LabLeads Administrator at Mobilis Auto Lab
Keshab BhandariKeshab Bhandari
Office Accountant Assistant at ATM Link IncOffice Accountant Assistant at ATM Link Inc