Hardworking, organized and excellent problem-solving and time management abilities. Energetic Sales Support Specialist focused on enabling real estate sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Hi, I’m
Ilyn Mae Giganto
Bur Dubai,DU
Summary
Overview
10
years of professional experience
1
Certification
Work History
Cebu Landmasters Inc.
Sales Support
08.2019 - 04.2024
Job overview
- Kept accurate manual and electronic record keeping systems to expedite information retrieval process
- Updating customer files in order status through daily communication via email
- Answered phone calls, received and resolved complaints to increase customer satisfaction
- Gathered and maintained up to date information about target accounts and sectors involved in company operations
- Issued satisfaction surveys to clients and collated and reported responses within target timescales.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Generated continuous customer referrals by delivering exceptional sales support.
- Streamlined processes for increased efficiency in sales support tasks.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
Tiger Cub Lending Inc.
Loan Officer
06.2015 - 08.2019
Job overview
- Recommended loan approvals and denials based on customer loan application reviews
- Interviewed an average of 100 mortgage loan applicants per month
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Reviewed credit and made grading recommendations for significant accounts, building business portfolios.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Maintained strict confidentiality of bank records and client information.
Summit World Negros
Ticketing Consultant/Agent
05.2014 - 05.2015
Job overview
- Assisting passengers with tagging luggage and baggage check in
- Changes reservations and seat assignment
- Answer inquiries about flight schedules and fares
- Verifying reservations by phone, figures fares and handle payments
- Prepared daily reports.
- Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
- Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
- Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
Education
Bacolod City CollegeBacolod City, NEC
Bachelor of Science in Business Administration major in Marketing Management
University Overview
Carlos Hilado Memorial State UniversityBacolod City, NEC
Master of Business Administration (post graduate)
University Overview
Skills
- Leadership
- Sales
- Marketing
- Interpersonal skills
- Good in Customer Service
- Committed
- Patience
- Positive Attitude
- SAP system
References
References
- Gibb L. Paras, Sales Manager, Cebu Landmasters Inc., 0917-317-9238
- Walter G. Gomez, Manager/Owner, Tiger Cub Lending Inc., 0961-330-0041
Certification
- Licensed Financial Consultant
License Financial Adviser
License Financial Adviser
- A financial advisor provides financial advice or guidance to customers. Financial advisors can provide many different services, such as investment management, tax planning, and estate planning. Increasingly, financial advisors are acting as a "one-stop-shop" by providing everything from portfolio management to insurance products. Registered advisors must pass one or more exams and be properly licensed in order to carry out business with clients. Unlike stockbrokers who simply execute orders in the market, financial advisors provide guidance and make informed decisions on behalf of their clients.
Timeline
Sales Support
Cebu Landmasters Inc.
08.2019 - 04.2024
Loan Officer
Tiger Cub Lending Inc.
06.2015 - 08.2019
Ticketing Consultant/Agent
Summit World Negros
05.2014 - 05.2015
Bacolod City College
Bachelor of Science in Business Administration major in Marketing Management
Carlos Hilado Memorial State University
Master of Business Administration (post graduate)
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