MOHAMMED NAFEES MAULANA
COMPUTING & OFFICE ADMINISTRATOR
MUWEILAH, SHJ. UAE,UAE
Summary
ENERGETIC COMPUTER OPERATOR WITH UP-TO-DATE TECH SKILLS OVER 3+ YEARS OF EXPERIENCE IN SOFTWARE INSTALLATION, COMPUTER HARDWARE ASSEMBLES, ETHERNET CABLING, INVENTORY, DOCUMENT CONTROLLER, OFFICE ADMINISTRATOR, COMPUTER SYSTEMS AND DEVELOPMENTS.
INTERESTED TO LEARN AND BUILD THE SKILLS IN LARGE-SCALE ORGANIZATION, SCALABILITY AND NETWORK ENGINEERING.
I POSSESS A STRONG AND SELF-MOTIVATED BACKGROUND IN IT FOR NEARLY TWO AND HALF YEARS. LOOKING FORWARD TO JOINING AN AMBITIOUS TEAM AND WORK ON CONTINUES PERSONAL AND PROFESSIONAL GROWTH BY UTILIZING BONA FIDE PRACTICES AND WORKS TO PROVIDE ADDED VALUE.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
INVENTORY CUM OFFICE ADMINISTRATOR
DUBAI LIBRARY DISTRIBUTORS
Dubai, UAE
01.2021 - 06.2022
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Filing, documenting control, printing, staff scheduling and mail distribution and stock management.
- Printing Stock Order Forms & Invoices.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Ensure proper stock levels and inventory is maintained.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Scanned documents and saved in database to keep records of essential organizational information.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
BUSINESS CONSULTANT
SBT JAPAN (THE GLOBAL CAR EXPORTERS)
Colombo, Sri Lanka
08.2019 - 05.2020
- A Business Consultant for Lesotho and Swaziland Country
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cultivated customer relationships by advising clients on repurchase plans.
- Creating Quotations to develop the business and catch up the clients.
- Coordinated timely responses to online customer communication and researched complex issues.
- Devised processes to boost long-term business success and increase profit levels.
- Handling the Deposit Invoice, Payment TT through contacting the related banks and Japan office.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
OPERATIONAL EXECUTIVE - BAND 5C
DIALOG AXIATA PLC
Colombo, Sri Lanka
10.2018 - 08.2019
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built strong relationships with customers through positive attitude and attentive response.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Interacted well with customers to build connections and nurture relationships.
- Logged call information and solutions provided into internal database.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Mentored and guided employees to foster proper completion of assigned duties.
- Provided primary customer support to internal and external customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
CUSTOMER SERVICE ASSOCIATE
STARTEK
Colombo, Sri Lanka
10.2018 - 08.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted sales revenue by skillfully promoting diverse service options
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Level 5: B.TEC HIGHER NATIONAL DIPLOMA - - COMPUTING & SYSTEM DEVELOPMENT
10.2016 - 08.2017
GRADE: MERIT PASS
- BUSINESS SKILLS FOR E-COMMERCE
- COMPUTER SYSTEMS
- DATA ANALYSIS AND DESIGN
- DIGITAL FORENSICS
- DESIGN A SMALL OFFICE HOME OFFICE (SOHO)
- IT SUPPORT AND END USERS
- IT SECURITY MANAGEMENT
- IT SERVER MANAGEMENT
- IT VIRTUALIZATION
- INFORMATION SYSTEM IN ORGANIZATION
- MANAGEMENT OF PROJECTS
- NETWORK TECHNOLOGIES
- SYSTEM ANALYSIS AND DESIGN
- QUALITY SYSTEMS IN IT
PRIMARY TO G.C.E. ORDINARY LEVEL - SCHOOL
03.2003 - 02.2015
Skills
PROACTIVE AND TEAM PLAYER
IT END USER SUPPORT & CREATING USER PROFILE
SYSTEM MONITORING
WIRELESS NETWORKING
SOFTWARE & HARDWARE INSTALLATION
OS INSTALLTION & TESTING
ADMINISTRATIVE SUPPORT
BUSINESS DEVELOPMENT
OFFICE SUPPLIES INVENTORY MANAGEMENT
MICROSOFT OFFICE SUITE
OFFICE SUPPORT (DOCUMENT, PRINTING, MAIL & FILING)
SUPERVISING STAFFS
WORKFLOW AND STAFF MANAGEMENT
DBMS MANAGEMENT & MAIL DISTRIBUTION
QUALITY CONTROL AND DATA ANALYSIS
Affiliations
GOLD MEMBER OF BRITISH COUNCIL (2016 - 2018)
- Member of British Council Org (ACB049715)
STUDENT COUNCIL OF BCAS (2015 - 2016)
- Member of Student Council of BCAS College 2015-2016
FLOOD RELIEF (CSR PROJECT) (2016)
- Participate in Flood Relief Project conduct by BCAS Student Council 2015-2016
IN TO THE LIME LIGHT (2016)
- Participate and Conduct Talent Program by BCAS Student Council 2015- 2016
Certification
WINDOWS SERVER 2019: INSTALL & CONFIGURE ACTIVE DIRECTORY BY ED LIBERMAN - LINKEDIN
Timeline
WINDOWS SERVER 2019: INSTALL & CONFIGURE ACTIVE DIRECTORY BY ED LIBERMAN - LINKEDIN
02-2022
DIGITAL NETWORKING STRATEGIES BY CHRIS TAYLOR - LINKEDIN
02-2022
INVENTORY CUM OFFICE ADMINISTRATOR - DUBAI LIBRARY DISTRIBUTORS
01.2021 - 06.2022
BUSINESS CONSULTANT - SBT JAPAN (THE GLOBAL CAR EXPORTERS)
08.2019 - 05.2020
LEVEL 5: BTEC HIGHER NATIONAL DIPLOMA IN COMPUTING & SYSTEM DEVELOPMENT BY PEARSON LONDON COLLEGE
03-2019
OPERATIONAL EXECUTIVE - BAND 5C - DIALOG AXIATA PLC
10.2018 - 08.2019
CUSTOMER SERVICE ASSOCIATE - STARTEK
10.2018 - 08.2019
PEARSON LONDON COLLEGE - Level 5: B.TEC HIGHER NATIONAL DIPLOMA -, COMPUTING & SYSTEM DEVELOPMENT
10.2016 - 08.2017
G.C.E. ORDINARY LEVEL - CREDIT PASS
12-2015
MUKARRAMAH INTERNATIONAL SCHOOL - PRIMARY TO G.C.E. ORDINARY LEVEL, SCHOOL
03.2003 - 02.2015