IMADALDIN Ghazi

Company Profile & Communication:
•Update and maintain company profiles.
•Prepare the organizational structure.
•Establish internal and external communication roles.

Employee Information Management:
•Create employee identification numbers.
•Create and maintain employee information and documentation files.
•Maintain and manage employee passports.
•Prepare job descriptions and job offers for existing employees.
•Design and issue employee ID badges.

Employee Training & Development:
•Develop employee training and development plans in coordination with line managers.
•Set employee goals and key performance indicators (KPIs).

Recruitment & Hiring Activities:
•Develop an annual recruitment plan in coordination with department heads.
•Conduct interviews and prepare job offers as per company policy.
•Organize orientation programs for new employees.

HR Policies & Procedures Development:
•Develop and update HR policies and procedures.
•Prepare standard formal letters.
•Establish a passport collection policy.
•Develop an employee benefits policy.
•Define bonus and salary increment policies.
•Establish an annual leave policy.
•Develop an employee penalties policy.
•Set recruitment and hiring policies.
•Implement attendance policies.
•Monitor and update labor policies in compliance with regulations.

Customer Service Improvement:

• Enhanced procedures to improve satisfaction and feedback.

Cost and Revenue Management:

• Reduced costs and optimized revenue through risk analysis and corrective actions.

Business Development:

• Developed strategies to enhance efficiency and profitability.

Talent Acquisition & Retention:

• Recruited top talent to improve team performance and retention.

Team Management:

• Led high-performing teams to ensure quality service and financial stability.

Policies & Procedures:

• Established and implemented workplace conduct policies.

Meeting Management:

• Organized and led periodic meetings to discuss updates and improvements.

Operational Efficiency:

• Identified and resolved workflow inefficiencies.

Reporting & Analysis:

• Prepared financial and operational reports for senior management.

Vendor Negotiations:

• Controlled expenses and improved procurement terms.

Work Environment Enhancement:

• Fostered a positive workplace through team-building activities.
  • Inventory & Procurement Management: Oversaw inventory control and coordinated purchasing.

Employee Relations:

• Resolved workplace issues diplomatically to maintain a productive environment.

Administrative Process Optimization:

• Streamlined operations for efficiency and productivity.
• Payroll Management: Supervised payroll processing and reconciled bank accounts accurately.

Financial Reporting:
•Prepared quarterly and yearly budgets to track financial trends and performance.
•Created periodic reports comparing budgeted costs to actual costs.
•Compiled information from multiple sources to generate accurate and meaningful business reports.

Account and Data Reconciliation:
•Reconciled accounts based on income and expense data, net worth, and assets.
•Analyses monthly balance sheet accounts for corporate reporting.
•Analyses monthly reports to reconcile production operations with the general ledger.
•Performed periodic expense variance analysis between budget, forecast, and actual amounts.
•Resolved reporting errors by conducting investigations and amending accounting entries in line with regulations.
Payroll and Deductions Management:
•Checked and imported payroll data to process salary deductions.

Bank and Financial Reconciliation:
•Prepared monthly bank reconciliations and compiled reports for financial reviews.
•Recorded, classified, and stored sensitive information to support financial governance.

Customer and Supplier Account Reconciliation:
•Prepared and maintained customer reconciliations and aging reports on a weekly and monthly basis, following up on collections.
•Verified supplier accounts by reconciling monthly statements and related transactions.

Operations and Administrative Services Management:
•Ensure smooth operations through the effective management of workflow and administrative processes.
•Foster a culture of continuous improvement by embracing innovation and implementing best practices across departments.

Customer Service:
•Achieve customer satisfaction by delivering exceptional services and responding effectively to their needs.
•Monitor customer feedback through satisfaction surveys to assess service quality.
•Track and resolve customer complaints promptly to ensure appropriate solutions.
•Provide customers with detailed information about products and services to enhance their awareness and promote usage.
•Handle all customer inquiries, complaints, and after-sales requests while ensuring customer satisfaction.
•Maintain a consistently high level of service quality, positively contributing to the bank’s reputation.
•Strengthen customer loyalty by proactively offering services that ensure long-term relationships.

Sales Objectives:
•Track sales performance against targets and analyze gaps to achieve goals.
•Implement marketing campaigns and engage with targeted customers to increase sales opportunities.
•Identify and create opportunities to promote and sell products and services that meet the needs of existing and potential customers.
•Contact customers through assigned campaign leads and follow up on potential sales.
•Generate and refer leads to other segments within the bank.

Cross-Selling & Upselling:
•Increase cross-sell ratios by promoting additional products and services to enhance customer portfolios.
•Effectively promote banking products and services to expand customer usage.

Compliance & Control:
•Ensure adherence to established banking policies, procedures, and regulatory controls.
•Stay updated on the bank’s risk and compliance policies to maintain regulatory compliance.
•Process customer requests and applications accurately and in a timely manner to minimize errors.
•Comply with Sharia guidelines set by the bank.
•Regularly update the database to ensure the availability of accurate and up-to-date information for management verification and further action.

Security and Risk Management:
•Maintain strict control over confidential documents and negotiable assets to prevent loss or misuse.

Achievements:
•Top Performance for the year 2013/2014.
•Performance Rating: Exceeds Expectations.
•Top Performance for the year 2014/2015.
•Performance Rating: Exceeds Expectations.
•Top Performance for the year 2015/2016.

Customer transactions:

• Follow-up the collections with collectors and customers.

• Handel the branch accounts.

• Follow-up the credit request status for new customers and old customers with the credit department in head unit.

• Received all CHQ's and cash from customers and clear all the outstanding Invoices against the payments.

• Reconciliation customer accounts with sub-ledger.

• Reconciliation the van sales.

• Reconciliation the bank statements.

• Coordinate with the sales team to collect the due invoices from customers.

• Coordinate with the head office for any financial matter.

• Stock inventory.

• Update the daily cash position report on a daily basis. • Maintain control over cash in banks and cash collections receivable accounts.

• Maintain files for all contract of customers, maintain the payment obligation in accordance with the contracts.

• Checking and finalizing the monthly incentive process of sales team.

• Provide all accounting services in an efficient and cost-effective manner.

Reporting:

• Unaccounted transactions.

• Invoice register.

• Accounts receivable analysis.

• Reconciliation between AR & GL.

• Closing process.

• Accounts receivable trial balance.

• Customer Statement of accounts.

• Unapplied report.

• Aging report.

• Sales team report.

Other's:

• Coordinating with the external auditors (KPMG) in finalizing the annual Audited Financial Reports of (Account receivable Module).

• Solving & following-up customers, and customer problems.

• Monthly closing process.