Imad Ghazi

Company Profile & Communication:

•Update and maintain company profiles.

•Prepare the organizational structure.

•Establish internal and external communication roles.

Employee Information Management:

•Create employee identification numbers.

•Create and maintain employee information and documentation files.

•Maintain and manage employee passports.

•Prepare job descriptions and job offers for existing employees.

•Design and issue employee ID badges. Employee.

Training & Development:

•Develop employee training and development plans in coordination with line managers.

•Set employee goals and key performance indicators (KPIs). Recruitment & Hiring Activities:

•Develop an annual recruitment plan in coordination with department heads.

•Conduct interviews and prepare job offers as per company policy.

•Organize orientation programs for new employees.

HR Policies & Procedures Development:

•Develop and update HR policies and procedures.

•Prepare standard formal letters.

•Establish a passport collection policy.

•Develop an employee benefits policy.

•Define bonus and salary increment policies.

•Establish an annual leave policy.

•Develop an employee penalties policy.

•Set recruitment and hiring policies.

•Implement attendance policies.

•Monitor and update labor policies in compliance with regulations.

Major Responsibilities:

Prepare daily accounting transaction for account payable and account receivable.

•Provide timely explanations of variance between actual results and budgets; provide corrective action recommendations to management, where necessary.

•Maintain on month-end accounting close, including journal Entries, accruals, provisions, prepayments and activity analysis.

•Coordinate / provide information to external auditors as required during audit cycle.

•Maintenance and reconciliation of banks accounts on monthly basis

Institutions & banks to ensure smooth business operations.

•Prepared and maintained Customer Reconciliations, Aging Reports weekly & monthly basis with following up the collection.

•Verifies vendor accounts by reconciling monthly statements and related transactions.

•Auditing and validating business approvals for purchase order maintenance, pending invoices & payments (TT, Cheque and Cash).

•Monthly Staff Cost Calculations (payroll, provision for leave salary, gratuity, air passage and provisions to pension fund.

•Produced payroll in accordance with company procedures and government requirements via WPS system.

Key Competencies & Achievement:

•Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.

Major Responsibilities

Supervise and participate in preparation of financial statements and reports.

•Generate & perform financial analysis and reporting to management as needed.

•Assist to Prepare & manage annual budget and monthly financial forecasts to meet business goals.

•Handled complete accounting cycle, including closing of accounts.

•Coordinate supplier payments and determine credit terms for customers based on forecasting of cash flows.

•Deal with multiple banks and managing company financial transactions including Bank Guarantees / Letter of Credits and resolving any uprising issue.

•Verification of general and subsidiary ledgers, accounts receivable, accounts payable, depreciation, cost, and operating expenses.

•Supervise accounting functions that include staff accountant, payroll, accounts payable, accounts receivable and bank reconciliation.

•Supervisor in logistics, schedule shipments and deliveries, maintain Warehouse Inventory.

Operations and Administrative Services Management:

•Ensure smooth operations through the effective management of workflow and administrative processes. •Foster a culture of continuous improvement by embracing innovation and implementing best practices across departments.

Customer Service:

•Achieve customer satisfaction by delivering exceptional services and responding effectively to their needs. •Monitor customer feedback through satisfaction surveys to assess service quality.

•Track and resolve customer complaints promptly to ensure appropriate solutions.

•Provide customers with detailed information about products and services to enhance their awareness and promote usage.

•Handle all customer inquiries, complaints, and after-sales requests while ensuring customer satisfaction.

•Maintain a consistently high level of service quality, positively contributing to the bank's reputation. •Strengthen customer loyalty by proactively offering services that ensure long-term relationships.

Sales Objectives:

•Track sales performance against targets and analyze gaps to achieve goals.

•Implement marketing campaigns and engage with targeted customers to increase sales opportunities. •Identify and create opportunities to promote and sell products and services that meet the needs of existing and potential customers.

•Contact customers through assigned campaign leads and follow up on potential sales.

•Generate and refer leads to other segments within the bank.

Cross-Selling & Upselling:

•Increase cross-sell ratios by promoting additional products and services to enhance customer portfolios.

•Effectively promote banking products and services to expand customer usage.

Compliance & Control:

•Ensure adherence to established banking policies, procedures, and regulatory controls.

Major Responsibilities:

Customer Transactions:
•Handle customer transactions and follow up on collections with collectors and customers.
•Coordinate credit requests for new and existing customers with the credit department.
•Receive and apply cheques and cash to outstanding invoices.
•Coordinate with sales team for invoice collection and follow up on customer issues.

Accounting & Reconciliation:
•Manage branch accounts and reconcile customer accounts with sub-ledger.
•Reconcile van sales, bank statements, and ensure accurate daily cash position reporting.
•Maintain control over cash collections and receivables.
•Reconcile AR with GL and assist in monthly closing processes.

Inventory & Contracts:
•Oversee stock inventory.
•Maintain customer contract files and ensure payment obligations align with contract terms.

Reporting:
•Prepare reports including:
•Unaccounted transactions
•Invoice register
•Accounts receivable analysis
•AR trial balance
•Customer statements
•Aging report
•Unapplied report
•Sales team report

Other Responsibilities:
•Finalize sales team monthly incentive process.
•Provide cost-effective accounting services.
•Coordinate with external auditors (KPMG) on annual AR audits.
•Support and resolve customer-related financial issues.
•Participate in monthly and annual closing activities.