Professional quality assurance and accreditation specialist with over ten years of experience in higher education. Dedicated to leading, supporting, and guiding the institution in fostering high standards and best practices in line with the institutional policies and procedures, institutional mission, and strategic plan. Managed and participated in numerous external review visits by relevant accrediting agencies, both national and regional, to ensure successful and seamless communication and visits.
Overview
14
14
years of professional experience
Work history
Compliance and Accreditation Manager
American University of Ras Al Khaimah
Ras al-Khaimah, United Arab Emirates
04.2025 - Current
Review accreditation reports to ensure accuracy, relevance, and alignment with assessment and continuous improvement standards.
Analyze program data to identify gaps and prepare for re-accreditation reviews.
Conduct labor market studies to support the development of new programs and accreditation renewals.
Prepare feasibility studies for proposed academic programs to ensure sustainability and strategic alignment.
Conduct compliance audits and supervised preparations for external accreditation audits.
Advise, train, and support internal stakeholders on accreditation standards and compliance criteria.
Support direct assessment of student performance and monitor course file completion for quality assurance.
Ensure implementation and evaluation of quality improvements derived from student and assessment data.
Evaluate institutional KPIs and collaborate with academic and administrative units to drive quality improvement.
Report student assessment data to academic leadership to inform course and program enhancements.
Partner with academic leaders to ensure university-wide assessment practices reflect continuous improvement.
Contribute to the implementation of the Office's annual operational plans and strategic initiatives.
Support academic and administrative units in preparing data-driven Annual Operational Plans and Final Reports.
Oversee the preparation and timely submission of institutional data for international rankings (QS, THE).
Collaborate with stakeholders to enhance institutional ranking performance through targeted initiatives.
Compliance and Accreditation Manager
American University in the Emirates
Dubai, United Arab Emirates
01.2022 - 03.2024
Ensure that all academic and non-academic divisions are operating in compliance with the University's mission and strategic plan, as well as the standards and best practices of accrediting bodies.
Work closely with the IE director to provide support in managing issues related to compliance and accreditation
Monitor, communicate with, and respond to as appropriate to ensure compliance with SACSCOC's requirements and to increase University constituencies knowledge about the SACSCOC accreditation expectation
Oversee the daily operations of the Accreditation and Compliance team and provide direction and support in satisfying accreditation requirements
Manage reporting procedures for completing and submitting different reports as requested by accrediting bodies.
Plan the annual budget of the accreditation and Compliance unit within the IE department
Contribute to the University committees by providing compliance and accreditation related guidance and recommendations
Oversee the annual review of the University's publications (PPM, Handbooks, manuals, and so on) to verify compliance with accrediting bodies' standards and best practices.
Prepare and develop the assessment performance report of the compliance and accreditation unit and document its continuous performance and ways of improvements.
Provide guidance and support to academic and non-academic units to complete accreditation related applications and ensure that all standards are fully addressed.
Conduct the annual performance evaluation of the compliance and accreditation team and provide professional development opportunities as appropriate
Perform other duties as assigned
Senior Institutional Effectiveness Officer
American University in the Emirates
05.2017 - 12.2021
Assist in the institution strategic planning processes to include but not limited to evaluation strategies, assessment outcomes, and trend analysis.
Provide assistance and when necessary guidance to faculty members, academic officers in charge of academic programs and academic support units assessment of educational programs and associated activities by facilitating data collection, analysis of results, and seeking improvements.
Supervise the document management process at the institution and ensure that all the standard operating documents are archived and available on demand.
Stay up to date with Institutional Effectiveness new tools\products to ensure continuous improvement.
Manage institutional Policy Manual and coordinates update schedules according to prescribed timeline.
Provide assistance for a technology facilitated system to engage the institution in an ongoing, integrated, institution-wide research-based activities that result in the improvement of institutional quality and demonstrate accomplishment of the University's mission through its Strategic Goals and objectives.
Monitor and ensure compliance with CAA and MoE regulations and accreditation standards.
Works on submission of all required external reporting and requirements including, but not limited to the CHEDS, Ministry of Education, accreditation agencies, and professional organizations.
Maintain documentation of all accreditation-related material to include but not limited to self-studies, accreditation committee reports; manuals, standards, policies, visit schedules, and correspondence from all accrediting agencies.
Perform other duties as assigned by the Supervisor as it relates to Institutional Effectiveness at the University.
Institutional Effectiveness Officer
09.2016 - 04.2017
Maintains administrative functions for the unit as required, which may include: greeting visitors, answering queries via telephone and in-person, and providing general administrative support to departmental staff.
Work in line with faculty and staff to organize, enable, and monitor assessment activities for the university.
Participate in program review, assessment of student learning outcomes, administrative review and other college assessment processes.
Develop, administer, and analyzes college surveys related to institutional effectiveness.
Document, monitor and develop reports on institutional effectiveness.
Provides technical expertise and consulting on research design, survey development and data analysis for assessment-related research.
Provides staff support for university assessment and planning committees.
General Accountant
American University in the Emirates
Dubai, United Arab Emirates
10.2014 - 08.2016
Helping in the cash counter and answering student inquires.
Assisting in preparation of Financial Statements.
Reconciles financial discrepancies by collecting and analyzing account information.
Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
Preparing invoices and following up on the payments.
Helping in preparing internal financial reports.
Review student account balances and update records.
Review and recommend modifications to the in-house financial system.
Co-ordinate with the members to update records American University in the Emirates.
Admission and Registration Officer
American University in the Emirates
Dubai, United Arab Emirates
09.2011 - 09.2014
Representing the university and being the first point of contact for potential students.
Complete student´s registration process smoothly, as per the University rules and regulations.
Processes admission applications as per AUE admission policy.
Enters all prospect and applicant data into computer database and update records.
Handover of newly registered student's files to the document control and follow up with pending documents from students.
Handle all walk-in inquiry about registration to the University.
Generate student ID card for newly registered students.
Assist with course registration, add and drop selection, late registration inquiries etc.
Any additional tasks as and when required by the Head of Department TECHNICAL/ Computer.
Education
DBA - Higher Education Management
University of Bath
United Kingdom
11.2023 -
Master of Business Administration -
American University in The Emirates
Dubai
2019
Bachelor - Business Administration - Accounting
American University in the Emirates
Dubai
2014
High School Diploma -
American International School
Dubai
2008
Skills
Strong leadership and management skills
Ability to organize and prioritize multiple tasks and produce reports under strict guidelines
Ability to work independently
Strong analytical, interpersonal, and communication skills
Excellent interpersonal and communication skills with the ability to resolve conflict
Possess cross-cultural competency and the ability to work in culturally diverse environments
Strong collaboration skills with the ability to lead and/or work with cross-functional teams
Able to find innovative ways to resolve problems
Positive attitude and strong mindset to effectively handle any setbacks and obstacles
Languages
Arabic
Native language
English
Fluent
Accomplishments
Institutional Accreditation – SACSCOC (AUE)
Actively contributed to the pursuit of institutional accreditation by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) at the American University in the Emirates (AUE). Responsibilities included aligning institutional policies and procedures with international accreditation standards and best practices, drafting comprehensive narrative reports, compiling and verifying supporting evidence, and coordinating efforts across accountable units to ensure full compliance with accreditation requirements.
International Accreditation Consultant – WASC
Served as an accreditation consultant to a UAE federal institution in Abu Dhabi in its pursuit of eligibility for accreditation by the Western Association of Schools and Colleges (WASC). Provided expert guidance on aligning institutional operations with WASC standards, revising and developing policies and procedures, cultivating a culture of evidence, and delivering training on accreditation expectations. Additionally, authored the Expression of Interest (EOI) and drafted narrative content to demonstrate initial compliance with WASC’s eligibility criteria.
Programmatic Accreditation – AACSB, ABET, NASAD, ACEJMC (AUE)
Supported academic departments at AUE in obtaining international program accreditations including AACSB, ABET, NASAD, and ACEJMC. Served as an active member of internal accreditation task forces, providing quality assurance and institutional effectiveness support. Contributed to the development and review of self-study reports, evidence documentation, data analysis, and participated in external review visits as the institution’s accreditation and compliance representative.
National Accreditation – CAA (UAE)
Involved and attended numerous external review team visits by the Commission for Academic Accreditation (CAA), supporting both institutional licensure and program-level accreditations. My role includes preparing documentation, coordinating with academic units, and ensuring alignment with CAA standards. In parallel, I have played a key role in the establishment of new academic programs. In the first half of 2024, I supported the development of over 10 new program self-studies, including doctoral programs for initial accreditation, ensuring full alignment with CAA requirements and facilitating timely approvals.
Outcome-Based Evaluation Framework (OBF) – MoHESR
Led the alignment of institutional policies and processes at the American University of Ras Al Khaimah (AURAK) with the UAE Ministry of Higher Education and Scientific Research’s Outcome-Based Evaluation Framework (OBF). Initiated performance-enhancement strategies for underperforming KPIs, embedded OBF principles into the annual planning process, established workflows for monitoring corrective actions, and provided academic and administrative units with proactive and preventive support to ensure target achievement.
Electrical R&D engineer at American University of Ras-Al-Khaimah Research and Innovation centerElectrical R&D engineer at American University of Ras-Al-Khaimah Research and Innovation center