Imad Mohamed
ABU DHABI
Summary
DYNAMIC AND ENTHUSIASTIC CANDIDATE WITH BACHELORS DEGREE IN LANGUAGES, SPECIALIZING IN FRENSH AND ARABIC , READY TO EMBARK ON A ROLE AS A CABIN CREW MEMBER , I POSSESS A STRONG FOUNDATION IN LANGUAGE SKILLS , FACILITATING EFFECTIVE COMMUNICATION WITH PASSENGERS FROM DIVERSE CULTURAL BACKGROUNDS. MY EXPERIENCE IN CUSTOMER SERVICE,DISCIPLINE AND QUALITIES ESSENTIAL FOR MEETING THE DEMANDS OF THE CABIN CREW ROLE. WITH EXPERIENCE IN HOSPITALITY, ADAPTABLE COMMUNICATION AND COMMITMENT TO DELIVERING EXCEPTIONAL SERVICE, I AIM TO CONTRIBUTE POSITIVELY TO THE IN-FLIGHT EXPERIENCE,ENSURING PASSENGER COMFORT,SAFETY AND OVERALL SATISFACTION.EAGER TO UTILIZE MY DIVERSE SKILL SET INCLUDING TEAM WORK AND STRONG COMMUNICATION SKILLS TO CREATE A SEAMLESS AND ENJOYABLE TRAVEL. FLUENT IN ENGLISH,FRENSH AND ARABIC LANGUAGES.
Overview
5
5
years of professional experience
Work History
Front Office Agent
SOFITEL ABU DHABI CORNICHE
04.2024 - Current
- RESPONDED TO GUEST REQUESTS, PROBLEMS, AND COMPLAINTS EFFICIENTLY AND COURTEOUSLY
- HANDLED LONG-TERM GUEST COMPLAINTS, ENSURING TIMELY RESOLUTION
- DEVELOPED AND MAINTAINED POSITIVE GUEST RELATIONSHIPS TO ENHANCE LOYALTY
- MANAGED OPERATIONS, ENSURING PROMPT, PROFESSIONAL, AND COURTEOUS SERVICE
- REVIEWED AND PRE-BLOCKED VIP AND SPECIAL REQUEST RESERVATIONS.
Front Office Agent (Acting Supervisor)
HAWTHORN EXTENDED STAY BY WYNDHAM
12.2022 - 03.2024
- PROVIDED ATTENTIVE AND PERSONALIZED SERVICE TO CLIENTS,ADRESSING THEIR NEEDS AND CONCERNS
- EVALUATED PROGRAMS AND SERVICES THROUGH PARTICIPANT FEEDBACK
- DEVELOPED AND MAINTAINED POSITIVE GUEST RELATIONSHIPS TO ENHANCE LOYALTY
- EFFECTIVELY COMMUNICATED WITH TEAM MEMBERS AND CAMPERS TO CONVEY IMPORTANT INFORMATION,INSTRUCTIONS AND UPDATES
- ADHERE TO COMPANY POLICIES AND PROCEDURES, MAINTAINING A PROFESSIONAL APPEARANCE.
Bartender
AZ HOTEL GRANDS-ORAN
03.2020 - 08.2022
- WARMLY GREETED AND WELCOMED GUESTS UPON THEIR ARRIVAL, PROVIDING A POSITIVE AND INVITING FIRST IMPRESSION OF THE EXPOSITIONS
- COLLABORATED CLOSELY WITH THE BAR STAFF AND KITCHEN TEAM TO ENSURE SEAMLESS COMMUNICATION AND TIMING SERVICE DELIVERY
- BALANCED MULTIPLE RESPONSIBILITES,INCLUDING TAKING RESERVATIONS AND ORDERS
- ADHERE TO COMPANY POLICIES AND PROCEDURES, MAINTAINING A PROFESSIONAL APPEARANCE.
Education
Bachelor's Degree - French Language
Faculty of Foreign Languages
Bir El Djir- Oan01.2020
Skills
- TEAM WORK
- ADAPTABILITY
- PROBLEM SOLVING SKILLS
- POLICY KNOWLEDGE
- Fluent in French and Arabic
- CULTURAL SENSITIVITY
- MULTITASKING
- COMMUNICATION SKILLS
Languages
English
Arabic
French
Hobbies and Interests
- READING AND WRITING TO GAIN KNOWLEDGE AND IMPROVE SKILLS
- LEARNING AND EXPLORING NEW THINGS
- TRAVELLING TO EXPLORE CULTURES
Timeline
Front Office Agent
SOFITEL ABU DHABI CORNICHE
04.2024 - Current
Front Office Agent (Acting Supervisor)
HAWTHORN EXTENDED STAY BY WYNDHAM
12.2022 - 03.2024
Bartender
AZ HOTEL GRANDS-ORAN
03.2020 - 08.2022
Bachelor's Degree - French Language
Faculty of Foreign Languages
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