IMALKA WIJESUNDERA
Mississauga
Summary
Experienced Personal Banker skilled in Credit Administration, Collateral Management, Regulatory Reporting, Credit Legal documentation, E2E credit processes, and Investment Banking Operations. Demonstrated leadership and team motivation abilities driving impactful changes in banking and offshore operations with precision.
Overview
23
23
years of professional experience
Work History
Senior Manager - Credit Services and Collateral Management
HSBC BANK MIDDLE EAST LIMITED
Dubai
01.2021 - 01.2024
- Led the UAE & Middle East, North Africa & Turkey (MENAT) teams in performing Financial Spreading, Credit Proposal preparation, Lending documentation, Collateral and Limit Management, Loan Drawdown, Regulatory Reporting, and Credit Administration
- Managed the team development, including performance, training, compensation, and resourcing including Off-shore locations
- Managed operational and administrative queries from Front Office and Support Functions across local and Group entities
- Contributed to local and group projects with operational impacts, from requirement gathering through post-implementation support
- Established and documented policies, procedures, and controls to meet Bank and regulatory requirements, ensuring regular testing and effectiveness assessments
- Maintained operational KPIs, assessed operational risk and performances to identify areas for improvement
- Enforced controls per Bank policies, ensuring timely risk issue clearance and escalation
- Implemented business continuity plans for credit operations, testing critical systems, and maintaining disaster recovery facilities.
Manager - Credit Services and Collateral Management
HSBC BANK MIDDLE EAST LIMITED
Dubai
01.2017 - 01.2021
- Managed eight MENAT markets, ensuring governance and reporting on performance, quality, and financial metrics
- Acted as regional business liaison, fostering collaboration with Global Service Centre partners
- Identified and tracked relevant KPIs to drive process improvements
- Utilized appropriate methodologies and tools for project delivery, supporting credit and lending projects through detailed analysis and performance enhancement initiatives
- Applied analytical techniques to diagnose process and functional issues, proposing and implementing solutions
- Led Credit Services and Collateral Management teams across client segments, with authority for limit approvals and facility offer letters
- Ensured compliance with audit and regulatory requirements, implementing recommendations within deadlines.
Manager - Credit Services and Facility Offer Letters
HSBC BANK MIDDLE EAST LIMITED
Dubai
01.2006 - 01.2017
- Managed and supervised a team responsible for preparing Facility Offer Letters, loading Limits and Securities, and processing Loan Drawdowns in accordance with Risk Approvals
- Oversee finalization, validation, and signing of Facility Offer Letters and accurate documentation of securities
- Validated offshore activities related to facility and security loading as per credit approvals
- Addressed non-standard documentation and liaised with Legal on security documentation issues
- Ensured 100% adherence to SLAs and error-free processes for limit loading and Facility Offer Letter issuance
- Identified and assessed process risks, implementing necessary mitigations and identifying automation and offshoring opportunities
- Established Standard Operational Procedures aligned with Operational Risk guidelines with zero tolerance.
Personal Banker
PAN ASIA BANKIN CORPORATION
COLOMBO
04.2001 - 07.2006
Education
Master of Business Administration (MBA) -
Cardiff Metropolitan University
United KingdomBachelor of Business Administration -
The International University
Missouri, USACertificate in Human Resource Management -
Institute of Personal Management of Sri Lanka
Sri LankaSkills
- Credit Administration
- Collateral Management
- Regulatory Reporting
- Credit Legal documentation
- E2E credit processes
- Investment Banking Operations
- Organization Design & Build
- Low-Cost Process Development
- Strategic & Operational Planning
- Project Management & Implementation
- MI & Regulatory Reporting
Professional Development
- HSBC Global Talent Pool and Program
- Leadership Development Program, HSBC
Timeline
Senior Manager - Credit Services and Collateral Management
HSBC BANK MIDDLE EAST LIMITED
01.2021 - 01.2024
Manager - Credit Services and Collateral Management
HSBC BANK MIDDLE EAST LIMITED
01.2017 - 01.2021
Manager - Credit Services and Facility Offer Letters
HSBC BANK MIDDLE EAST LIMITED
01.2006 - 01.2017
Personal Banker
PAN ASIA BANKIN CORPORATION
04.2001 - 07.2006
Master of Business Administration (MBA) -
Cardiff Metropolitan University
Bachelor of Business Administration -
The International University
Certificate in Human Resource Management -
Institute of Personal Management of Sri Lanka
Similar Profiles
Emma Al MerzahEmma Al Merzah
Head of Securities Services at HSBC Bank Middle East LimitedHead of Securities Services at HSBC Bank Middle East Limited
MINOO OUSMANDMINOO OUSMAND
Premier Direct Relationship Manager at HSBC Bank Middle East LimitedPremier Direct Relationship Manager at HSBC Bank Middle East Limited
Hossam Ali HassanHossam Ali Hassan
Regional Head of Procurement Operations, MENAT at HSBC Bank Middle East LimitedRegional Head of Procurement Operations, MENAT at HSBC Bank Middle East Limited