Imalsha Gunawardene
Sales/ Customer Service
Colombo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Administrator/Customer Service Representative
Asol Screen Printers (Pvt) Ltd.
Colombo
05.2017 - Current
- Coordinated with human resources department to handle payroll and personnel databases.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Administrator/Cashier
Antler Printing (Pvt.) Ltd.
Colombo
01.2008 - 01.2015
- Collected, validated and distributed information to employees.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Completed forms and reports to facilitate admission, transfer or discharge.
Customer Care Executive
Metropolitan Communication Ltd.
Colombo
08.2005 - 12.2008
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Took ownership of customers issues to follow problems through to resolution.
Education
High School Diploma -
Piliyandala Central Collage
Colombo, Sri Lanka 01.2001 - 12.2003
Skills
Customer service support
Sales expertise
Retail store support
Recordkeeping strengths
Money handling abilities
Timeline
Administrator/Customer Service Representative
Asol Screen Printers (Pvt) Ltd.
05.2017 - Current
Administrator/Cashier
Antler Printing (Pvt.) Ltd.
01.2008 - 01.2015
Customer Care Executive
Metropolitan Communication Ltd.
08.2005 - 12.2008
High School Diploma -
Piliyandala Central Collage
01.2001 - 12.2003