Iman Massini
Business Development Manager
Dubai
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. A hard-working and determined professional seeking an opportunity to succeed in a dynamic company. I am confident that my knowledge, ability, and experience allow me to deliver successful results. I am eager to be challenged in order to grow and expand on the skillset I have gained through my experience.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Founder/CEO
DI Fabrique
Dubai
08.2022 - Current
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Identified business development challenges and customer concerns for proactive resolution.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed divisional marketing, advertising and new product development.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
Business Development Manager
MS Group
Sharjah
04.2020 - Current
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Met with current clients to assess needs and develop improvement plans.
- Researched, analyzed and projected market data for potential markets.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Sales and Marketing Assistant
MS Group
Sharjah
10.2018 - 03.2020
- Assisted call-in customers with questions and orders.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Conducted basic market research to identify customer needs.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Assisted in creating written, video and image content for marketing channels.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Collected and analyzed data on vendor demographics, preferences and needs.
Psychologist/Counselor
De Katrol
Ghent
09.2016 - 07.2018
- Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Disseminated reports and briefings for program management and to drive patient care improvements.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis.
- Documented diagnoses, interventions implemented and outcomes across outpatient clinics.
- Managed caseload of individual clients, couples and family therapy sessions.
- Implemented sound, peer-reviewed methodologies and interventions to foster psychological health.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
Sales Assistant Intern
Nouratex
Lokeren
01.2015 - 09.2016
- Organized company files and created support system to decrease workload and increase productivity.
- Created effective organizational systems for reports, agendas, contracts and records.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
Education
MBA - Business Administration And Management
Swiss Business School
Switzerland 01.2022 - Current
Bachelor of Science - Psychology
Howest University
Belgium 09.2013 - 07.2017
High School Diploma -
Sint-Franciscus Institution
Belgium 09.2008 - 07.2013
Skills
Product development
undefinedAdditional Information
Interests: Horse-riding, Painting, Cooking, Hiking
Affiliations
Member of Syrpronet
- Volunteer
- Project Manager for Children and Education
Timeline
Founder/CEO
DI Fabrique
08.2022 - Current
MBA - Business Administration And Management
Swiss Business School
01.2022 - Current
Business Development Manager
MS Group
04.2020 - Current
Sales and Marketing Assistant
MS Group
10.2018 - 03.2020
Psychologist/Counselor
De Katrol
09.2016 - 07.2018
Sales Assistant Intern
Nouratex
01.2015 - 09.2016
Bachelor of Science - Psychology
Howest University
09.2013 - 07.2017
High School Diploma -
Sint-Franciscus Institution
09.2008 - 07.2013
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