IMANE CHENNOUFI
ABU DHABI
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
11
11
years of professional experience
Work History
Supervisor
BOKLA & DEERAM SALON
10.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
Administrative Officer
Star Security Services
10.2017 - 06.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Call Center Representative
ADM VALUE
05.2014 - 06.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Receptionist
JASMIN SCHOOL
02.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
DIPLOMA - Nursing Assistance
NEWTON TRAINING CENTER
Abu Dhabi, United Arab Emirates01.2024
No Degree - MANAGING CHANGES
TRA
DUBAI04.2020
Associate of Applied Science - ENGLISH DEPARTMENT
MOHAMED FIRST UNIVERSITY
OUJDA, MOROCCO06.2017
High School Diploma -
ZIRI IBN ATIYA
OUJDA, MOROCCO07.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Logistics Coordination
- Issue Research
PERSONAL INFORMATION
NATIONALITY: MOROCCAN
MARITAL STATUS: SINGLE
VISA STATUS: REDSIDENCE
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
HOBBIES
- READING, SPORTS, TRAVELLING, INTERNET BROWSING.
Timeline
Supervisor
BOKLA & DEERAM SALON
10.2023 - Current
Administrative Officer
Star Security Services
10.2017 - 06.2023
Call Center Representative
ADM VALUE
05.2014 - 06.2016
Receptionist
JASMIN SCHOOL
02.2013 - 01.2014
DIPLOMA - Nursing Assistance
NEWTON TRAINING CENTER
No Degree - MANAGING CHANGES
TRA
Associate of Applied Science - ENGLISH DEPARTMENT
MOHAMED FIRST UNIVERSITY
High School Diploma -
ZIRI IBN ATIYA
Similar Profiles
MICHAEL ALEJANDRINOMICHAEL ALEJANDRINO
Cutting Specialist at Self Employed at Meis Salon & The Studio SalonCutting Specialist at Self Employed at Meis Salon & The Studio Salon
BIANGA UTHAYACHANDRANBIANGA UTHAYACHANDRAN
Front Desk Receptionist at Badans Salon Hair Salon & Barber ShopFront Desk Receptionist at Badans Salon Hair Salon & Barber Shop
REBECCA FITZSIMMONSREBECCA FITZSIMMONS
HAIRDRESSING APPRENTICE at Langdon Hair Salon, Shag Hair SalonHAIRDRESSING APPRENTICE at Langdon Hair Salon, Shag Hair Salon