Imane Eddirhoussi
Dubai,UAE
Overview
9
9
years of professional experience
Work history
Manager director
Swedish médical center
Abu Dhabi, UAE
09.2019 - 09.2023
- Established strong rapport with stakeholders to enhance business credibility.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Outlined annual and quarterly priorities to guide departmental growth.
Guest service team leader
Etihad Airways
Abu Dhabi
02.2017 - 01.2019
Cabin attendant
Etihad Airways
Abu Dhabi, UAE
07.2014 - 05.2017
- Served foods and beverages based on passenger locations and ticket tiers.
- Maintained calmness and composure during emergency situations.
- Used weather, route details and passenger information to accurately prepare for trips.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Demonstrated in-flight safety regulations presentation to passengers.
- Greeted passengers upon boarding and exiting aircraft.
- Prepared cabin and passengers for safe landing.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
Education
Diploma - Science
Diploma -
Timeline
Manager director - Swedish médical center
09.2019 - 09.2023
Guest service team leader - Etihad Airways
02.2017 - 01.2019
Cabin attendant - Etihad Airways
07.2014 - 05.2017
Al qadi ayad university - Diploma, Science
tourism and hospitality diploma - Diploma,
Skills
- SMART goal setting8
- Revenue growth
- Integrative negotiation
- Performance development planning
- Customer rapport
- Conflict resolution
- Financial leadership
- Leadership
- Team building
- Marketing
- Social media marketing
- Multilingual
- Problem-solving
- Customer-focused
Languages
Arabic
Native
English
Fluent
French
Fluent