Imane Zazi
Dubai
Summary
Results-driven Client Service Coordinator recognized for attention to detail and data entry proficiency. Committed to delivering prompt customer service and enhancing client satisfaction through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
HR Assistant
Randstad
01.2023 - 12.2025
- Assisted in recruitment processes, including job postings and candidate screenings.
- Coordinated onboarding processes for new hires, ensuring compliance with company policies.
- Maintained employee records and updated HR databases for accuracy and efficiency.
- Facilitated training sessions on company policies and procedures for staff engagement.
Client Service Coordinator
Air Canada, Lester B. Pearson International Airport
11.2019 - 12.2023
- Assisted customers with booking changes, providing clear options and solutions.
- Resolved customer inquiries and complaints, ensuring timely follow-up and satisfaction.
- Utilized reservation systems to manage flight information and customer data accurately.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Graduate Certificate - Human Resources Management
Concordia University
Montreal05-2022
Skills
- Customer relations
- Client relationship building
- Strong organization
- Complaint handling
- File management
- HR policies
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
HR Assistant
Randstad
01.2023 - 12.2025
Client Service Coordinator
Air Canada, Lester B. Pearson International Airport
11.2019 - 12.2023
Graduate Certificate - Human Resources Management
Concordia University