Imane Ziki
Dubai
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Restaurant hostess
Soraya restaurant
05.2024 - Current
- Responded promptly to phone calls and emails for efficient communication flow
- Handled complaints with patience and professionalism, ensuring customer retention
- Monitored dining room activities for possible improvements or upgrades
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere
- Created memorable customer experiences through attentive, responsive service
- Processed reservations and take-away orders by phone
- Answered customer questions and provided accurate waiting times
- Checked on guests to maintain food and service satisfaction
Hostess
Beirut sure mer
07.2022 - 05.2024
- Organised waiting lists during peak hours to manage crowd effectively
- Kept abreast with daily specials or changes in the menu to provide accurate information to guests
- Coordinated efficiently with kitchen staff for timely food preparation
- Maintained a clean entrance area, creating an inviting atmosphere
- Solved administrative and customer service issues with knowledgeable assistance and friendly support
Receptionist
Grand Hayatt Abu Dhabi cornish
01.2021 - 07.2022
- Assisted with administrative tasks, improving overall functionality of the office
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities
- Coordinated office supplies orders to keep necessary materials available at all times
- Managed phone calls, resulting in effective communication flow within the company
- Answered and helped resolve enquiries from clients, vendors and general public
Education
SCIENTIFIC BACCALAUREATE -
01.2015
Skills
- Dining customer service
- Group reservations management
- Bill computation
- Dining room management
- Table setting arrangements
- Front-of-house display creation
- High volume dining
- Bar terminology
Languages
Arabic
French
English
Personal Information
- Nationality: Moroccan
- Visa Status: employment visa
Timeline
Restaurant hostess
Soraya restaurant
05.2024 - Current
Hostess
Beirut sure mer
07.2022 - 05.2024
Receptionist
Grand Hayatt Abu Dhabi cornish
01.2021 - 07.2022
SCIENTIFIC BACCALAUREATE -
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