Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Timeline
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IMELDAH WANJIKU NJOROGE

IMELDAH WANJIKU NJOROGE

Dubai,UAE

Summary

I seek to serve with all my vigour, strength and perseverance. To offer my service, properly attributed by my honesty, dedication and diligence. To come up with ideas, sustain customer relationships, identify new opportunities for growth and add value to the organization I work for.

Overview

9
9
years of professional experience

Work history

Clerk

ROO FOOD LLC
Dubai
08.2021 - Current
  • Handling large amounts of inbound and outbound calls
  • Troubleshooting problems by providing information/solutions to customers enquiries
  • Respond to the needs of customers and provide personalized service
  • Make relevant notes from customers interactions
  • Research needed information using available resources
  • Train and orient newbies

Cashier

EMIRATES NATIONAL OIL COMPANY
Dubai
08.2017 - 06.2021
  • Handling large amounts of customers enquires including order taking
  • Making sales referrals and introducing clients to new products
  • Packaging the customers order as per ENOC standards
  • Pleasantly dealing with the customer enquires to ensure satisfaction
  • Keep reports of both cash and credit card transactions
  • Resolve customers complain and guide hence offering solutions
  • Follow-up on whether the customers were satisfied with the product
  • Handling huge amounts of incoming calls both delivery and take outs
  • Handling all delivery devices and keeping records

Office Admin

RIVA PETROLEUM DEALERS
08.2015 - 04.2017
  • Identify business opportunities and target markets
  • Make initial customer contact through visits or calls
  • Identify each potential customer's needs
  • Negotiate prices and variations in prices and specifications
  • Build meaningful relationships within the company and outside
  • Ensure appropriate and timely delivery of service and products
  • Research market trends and products
  • Arrange meetings with potential clients
  • Check quantity and quality of products prior to delivery
  • Record sales information and maintain customers' records
  • Make rapid calculations of costs in order to provide temporary quotations.

Assistant Reservation Executive

SAFARI PARK HOTEL
10.2014 - 06.2015
  • Duties and responsibilities
  • Managing large amounts of incoming calls and customer inquiries
  • Generating sales leads
  • Identifying and assessing customers' needs to achieve satisfaction
  • Resolve any emerging problems that customers might face with accuracy
  • Ensure achievements of all hotel reservation objectives
  • Provide updates using of the clients accounts
  • Build sustainable relationship and trust with customers accounts through open and interactive communication.

Education

Linguistics Undergraduate -

Nairobi University College
2016

Diploma - tour and travel

Nairobi Aviation College
2014

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Narumoru Girls High School
2011

Skills

  • Product recommendations
  • Cash handling policies
  • Credit card payment processing
  • Merchandise display development
  • Virtualisation technologies
  • Advanced SAP knowledge

Interests

I enjoy reading business and professional journals, watching business programs, socializing, sports and travelling.

Additional Information

  • Visa Status ROO FOOD LLC Employment Visa

Timeline

Clerk

ROO FOOD LLC
08.2021 - Current

Cashier

EMIRATES NATIONAL OIL COMPANY
08.2017 - 06.2021

Office Admin

RIVA PETROLEUM DEALERS
08.2015 - 04.2017

Assistant Reservation Executive

SAFARI PARK HOTEL
10.2014 - 06.2015

Linguistics Undergraduate -

Nairobi University College

Diploma - tour and travel

Nairobi Aviation College

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Narumoru Girls High School

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IMELDAH WANJIKU NJOROGE