imen ben toumia

• Deliver exceptional customer service by addressing client needs, resolving complaints, and ensuring a positive shopping experience
• Achieved 100 % increase in sales through upselling and crossselling techniques
• Managed customer inquiries and complaints, maintaining a high customer satisfaction rate of 100 %
• Processed transactions, returns, and exchanges, ensuring accuracy and efficiency
• Trained new team members on product knowledge, customer interaction, and sales techniques

Recommended certain products to customers depending on their needs.
Learned the sales language to engage the customer and made sure the customer wants to learn about the products you are selling.
Recommended changes in products, service, and policy by evaluating results and competitive developments.
Kept area clean and organized.
Taught a customer the pros and cons of what is beneficial for their needs.
Researched new trends and product knowledge to act as an expert for the customer.

• Provided technical support and assistance to customers via phone, email, and live chat
• Resolved customer issues, ensuring timely and effective solutions to maximize satisfaction
• Collaborated with the sales team to identify customer needs and recommend products/services
• Developed customer feedback reports and suggested improvements to management