IMRAN ALI

Relationship Management

• Act as ambassador and first point of contact for allocated Partners and Associate Partners.
• Develop and maintain internal and external networks, building knowledge of key client handling teams and issues to effectively identify and communicate priorities.
• Generated and distributed client contracts and correspondence to maintain strong relationships.
• Provided continuous and efficient planning and administrative support to reduce CEO workload.

General Management

• Delivered business strategy to drive revenue and operational efficiencies.
• Streamlined operational efficiencies by coordinating staff development and succession planning.
• Managed all merchandising, replenishment and inventory decisions to drive growth and Increased profitability by coordinating consistent floor merchandise plan changes to drive sales.

Communication & Correspondence Management

• Manage communications, monitor emails, post and calls taking, appropriate actions, escalating or delegating accordingly.
• Applied brand awareness and appropriate tone of voice across all communications to strengthen company image.
• Proofread and sense check all communications and documentation, complying with brand and risk procedures.
• Improved brand awareness with targeted marketing campaigns and industry engagement.
• Scheduled social media posts using Instagram and snapchat to optimizing reach and maximizing community engagement.

Travel Management

• Proactive itinerary planning, researching and considering reasonable alternative cost effective travels including hotel bookings.
• Visa Applications of mostly European countries, Embassies appointments, drafting NOC's letters and travel insurances etc.
• Maximize cost reduction opportunities, utilizing preferred travel provider in line with travel and expenses policy.
• Built positive relationships with local representatives to stay current on needs and understand travel policy impacts.

Human Resources Management

• Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
• Improved employee productivity and organizational effectiveness by reviewing processes to ensure optimal HR service delivery. Handled company recruitment activities to develop high-achieving workforce.
• Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.

• Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
• Built and cultivated lasting rapport with employees, peers, upper management and outside vendors.
• Collaborated with entire human resource department to discuss new ways to recruit top talent.
• Managed benefits enrolment by answering questions and aiding employees with login details.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Organized company-wide events designed to boost employee morale.
• Handled on-boarding process for newly hired employees, including distributing paperwork.
• Updated HR database with new employee information, changes in benefits and other details on daily basis.
• Planned, organized and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
• Oversaw recruitment process and onboarded 300 plus new staff.