IMRAN ALI

Supervised and led a team of housekeeping staff to ensure all vacation homes were maintained to the highest standards of cleanliness and hygiene.

Trained new employees on cleaning procedures, chemical safety, and company standards to maintain service quality.

Inspected rooms and common areas daily to ensure 100% compliance with health and safety regulations.

Managed inventory and supplies, ensuring all necessary cleaning materials were stocked and available for the team.

Coordinated with the management to handle guest requests and complaints quickly and professionally.

• Provided excellent customer service by taking orders accurately and promptly addressing customer needs
• Delivered food and beverages efficiently while ensuring customer satisfaction
• Maintained cleanliness and organization of dining area to meet health and safety standards
• Handled cash and card payments accurately and processed transactions using the POS system

• Warmly welcomed guests and quickly assisted with carrying and delivering luggage
• Ensured timely and careful handling of guests' belongings to enhance their experience
• Provided helpful information about hotel services and local attractions
• Assisted guests with transportation and special requests to ensure satisfaction
• Kept lobby and storage areas clean and organized for smooth operations

• Cleaned and sanitized guest rooms thoroughly, ensuring high standards of hygiene and presentation
• Replenished supplies such as linens, toiletries, and minibar items to maintain guest comfort
• Reported maintenance issues and damages promptly to ensure quick resolution
• Responded to guest requests efficiently and courteously to enhance their stay
• Maintained cleanliness of corridors and public areas to provide a welcoming environment