Results-driven retail and customer service manager with a track record of operational accuracy and swift issue resolution. Combines exceptional communication and interpersonal skills with strong team leadership. Eager to contribute to a high-performing organization in a demanding market.
Overview
4
4
Languages
1
1
Certification
9
9
years of professional experience
Work history
Boots Pharmacy
Alshaya International
Dubai , UAE
2026.02 - Current
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Oversaw daily operations to achieve high productivity levels.
Prepare and submit all required Mall permits to ensure compliance for promotional activities, changes, and setups
Communicate directly with local brand representatives to align on service standards and ensure high-quality delivery to customers.
Refresh and update store banners and window displays weekly in full compliance with visual campaign guidelines.
Assistant manager
Pottery Barn (Alshaya International)
Dubai , UAE
2017.02 - 2026.01
Handled customer complaints effectively, restoring trust in our brand.
Increased staff productivity by providing comprehensive training programmes.
Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Delegated tasks to team members efficiently improving overall productivity.
Minimised inventory loss for improved profit margins.
Coordinated with management on operational issues providing solutions for better efficiency.
Conducted team meetings on a regular basis, promoting open communication within the team.
Provided support to managers during audits, ensuring accurate reports.
Streamlined store operations with efficient scheduling.
Monitored health and safety measures for guaranteed compliance.
Oversaw facility maintenance and allocated needed resources to meet standards.
Applying permits for related companies to ensure timely maintenance.
Organise store contests, events and decorating classes
Coaching and track developement and performance for Designers and sales staff.