Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic
Imran Arshad

Imran Arshad

Dubai,UAE

Summary

Results-driven retail and customer service manager with a track record of operational accuracy and swift issue resolution. Combines exceptional communication and interpersonal skills with strong team leadership. Eager to contribute to a high-performing organization in a demanding market.

Overview

4
4
Languages
1
1
Certification
9
9
years of professional experience

Work history

Boots Pharmacy

Alshaya International
Dubai , UAE
2026.02 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Oversaw daily operations to achieve high productivity levels.
  • Prepare and submit all required Mall permits to ensure compliance for promotional activities, changes, and setups
  • Communicate directly with local brand representatives to align on service standards and ensure high-quality delivery to customers.
  • Refresh and update store banners and window displays weekly in full compliance with visual campaign guidelines.

Assistant manager

Pottery Barn (Alshaya International)
Dubai , UAE
2017.02 - 2026.01
  • Handled customer complaints effectively, restoring trust in our brand.
  • Increased staff productivity by providing comprehensive training programmes.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Minimised inventory loss for improved profit margins.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Provided support to managers during audits, ensuring accurate reports.
  • Streamlined store operations with efficient scheduling.
  • Monitored health and safety measures for guaranteed compliance.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Applying permits for related companies to ensure timely maintenance.
  • Organise store contests, events and decorating classes
  • Coaching and track developement and performance for Designers and sales staff.

Education

Bachelor of Arts -

BISE
Lahore
2024-04

Skills

  • Public Relations
  • Problem-solving
  • Team Management
  • Team building
  • Communication skills
  • Knowledge of MS OFFICE (Word,Excel,Power point)

Languages

English
Upper intermediate (B2)
A1
Urdu
Native
A1
Punjabi
Native
A1
Hindi
Advanced (C1)
A1

Certification

GWU graduate

References

References available upon request

Timeline

Boots Pharmacy

Alshaya International
2026.02 - Current

Assistant manager

Pottery Barn (Alshaya International)
2017.02 - 2026.01

Bachelor of Arts -

BISE
Imran Arshad