IMRAN HUSAIN
Dubai,UAE
Summary
Dedicated professional with expertise in customer relationship management and a strong proficiency in Microsoft Office Suite. Demonstrates exceptional skills in effective communication, problem solving, and proactive outreach, ensuring customer service excellence. Adept at multitasking and maintaining composure under stress, with a proven ability to analyse customer needs and deliver tailored solutions. Career goals include leveraging technical proficiency and CRM software expertise to enhance team building and drive organisational success.
Overview
3
3
Languages
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Customer support specialist
Sutherland Global
Hyderabad, India
2025.10 - 2026.04
- Handled blended Call (35-45 calls per day), chat(70 chats per day) and email(15-20 emails per day) support for international customers in US and Canada.
- Assisted customers through call support for furniture and home decor e-commerce orders.
- Resolved post-sale product concerns and answered customer queries promptly and accurately.
- Met all KPM(Key Performance Metrics)- average number of decisions taken, number of sales achieved, AHT(Average handling time)
Senior Associate
Wipro Limited
Hyderabad
2023.10 - 2024.09
- Handled Meta account issues to monetise Facebook effectively through careful follow-up.
- De-escalated tense situations tactfully while maintaining professionalism at all times.
- Used CRM systems to streamline ticket handling and improve daily efficiency.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Managed high-volume customer queries simultaneously through effective multitasking.
Associate
Concentrix Daksh Services India Limited
Hyderabad, India
2021.09 - 2023.05
- Updated client database to keep policy records current and accurate.
- Streamlined office processes to improve daily efficiency and reduce repeat work.
- Assisted colleagues with tasks to strengthen day-to-day team collaboration.
Education
Bachelor Of Arts - Journalism and Mass Communication
MANUU (A Central University)
Gachibowli, Hyderabad 2018.05 - 2021.06
High School Diploma - Science(Physics, Chem, Mathematics)
Senior Secondary(10+2)
Motihari,India 2016.03 - 2016.05
Skills
- Microsoft Excel and Word
- Typing speed (35 WPM)
- Customer needs analysis
- Customer relationship management
- Interactive listening
- Effective communication
- Patience and composure
- Proactive outreach
- Problem solving
- Multitasking efficiency
- Reading and writing skills
Interests
Volley Ball, Reading Fiction and Non-Fiction Literature
Accomplishments
- Achievements:
- I have consistently been performing well gaining score card more than 4.6 out of 5.
- I was nominated for Client's Visit at Office to explain about project, Challenges and overcoming.
- Learning and Skills in Wipro
- Root Cause Analysis - Assisting team lead in preparing RCA reports.
- Probing skill (Workshop)
- Wall Street Journal English- C1 Level
Languages
English
Advanced (C1)
Hindi
Proficient (C2)
Spanish
Beginner
Affiliations
- Reading fictions and non-fictions short stories and novels.
- Awared of happenings around the world
Certification
Wall Street Journal English Communication, HongKong
Timeline
Customer support specialist
Sutherland Global
2025.10 - 2026.04
Senior Associate
Wipro Limited
2023.10 - 2024.09
Associate
Concentrix Daksh Services India Limited
2021.09 - 2023.05
Bachelor Of Arts - Journalism and Mass Communication
MANUU (A Central University)
2018.05 - 2021.06
High School Diploma - Science(Physics, Chem, Mathematics)
Senior Secondary(10+2)
2016.03 - 2016.05