Imran Hussain
Wakefield, UK
Summary
Dynamic professional with extensive experience at Barclays Bank LTD, excelling in customer-focused mortgage solutions and fraud investigations. Proven leadership in financial crime operations and adept in data analysis, driving effective outcomes. Committed to empowering customers while maintaining compliance with FCA regulations, achieving significant improvements in service delivery and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Mortgages Expert
Barclays Bank LTD
Sunderland
01.2023 - Current
- Dealing with residential mortgages customers as a member of customer’s mortgages and equity team, maintaining FCA rules and regulations, customer focused when dealing with range of people, including vulnerable customers, having excellent attention to details, highly organized and being able to manage own workload to meet stretching personal and team targets, numeracy and computer literate to have quick effective outcomes, excellent verbal, communication and listening skills.
- Dealing with disputes and fraud investigation matters with the debit and credit card particularly.
Security Control/Operations (Part Time)
Amulet Churchill Group LTD
Stock on Trent
01.2022 - Current
- Dealing with security matters within the company.
- Maintaining technical, manpower and mobile security measures around the UK.
- Liaising approach between the clients and staff members.
- Providing support to the senior management while maintaining records for due diligence and KYC procedures and following correct data protection laws.
- Working in collaborations with Metropolitan Police as providing supports and services to the London region.
Personal Banking Advisor & Financial Crime Investigator
Lloyds Banking Group LTD
Leeds
01.2020 - 01.2022
- Personal banker for current and saving accounts to the customers, maintaining FCA rules and regulations, customer focused when dealing with range of people, including vulnerable customers, having excellent attention to details, highly organized and being able to manage own workload to meet stretching personal and team targets, numeracy and computer literate to have quick effective outcomes, excellent verbal, communication and listening skills.
- Dealing with disputes and fraud investigation matters with the debit and credit card particularly.
- Mortgages and financial guidance.
- Financial Crime Operations CDD (Customer Due Diligence), within the Financial Crime CoE.
- Financial Crime Centre of Excellence Teams fulfil a critical role in the fight against all forms of financial crime, including money laundering, terrorist funding, tax evasion and identity theft.
Deputy Manager
Co-operative Group LTD
London
01.2018 - 01.2020
- Supporting the customer services, corporate governance & strategic planning, price controlling, exception, negative counts, quarterly & annually sales targets and profits analysis, cash sorting and banking, key performance indicators, colleagues’ observation & disciplinary procedures, monthly briefing to senior management & environmental health officers, product & procurement policies, running the business, acting store manager.
Assistant Professor Management Sciences
University of South Asia
Lahore
01.2011 - 01.2017
- Subjects teaching: Financial Accounting, Strategic Management; Human Resource Management; HR-Planning & Staffing; Business Management; Supply Chain Management; Total Quality Management; Operations Management; Entrepreneurship; Leadership.
Customer Trading Manager
Sainsbury Ltd.
London
03.2006 - 06.2010
- Monitoring the customer services, corporate governance & strategic planning, price controlling, quarterly & annually sales targets and profits analysis, cash sorting and banking, key performance indicators, colleagues’ observation & disciplinary procedures, monthly briefing to senior management & environmental health officers, product & procurement policies, running the branch.
Education
Master of Business Administration - International Business & Finance
Anglia Ruskin University
Cambridge, UK03.2010
Postgraduate Diploma in Business Administration -
Abbey College London
London, UK06.2007
Bachelor of Commerce -
University of the Punjab
Lahore, PK08.2004
Intermediate Level/A-level - Pre-medical Sciences
Government College
Lahore, PK08.2002
Matriculation/GCSE - General Sciences
L.D.A Model High School
Lahore, PK08.2000
Skills
- Computer and Data analysis skills
- Leadership style
- Project management skills
- Disputes and fraud operations skills
- Anti money laundry and court productions orders skills
- Financial assistance with empowering customers skills
Passport
- UK Citizen
References
References available upon request.
Timeline
Customer Mortgages Expert
Barclays Bank LTD
01.2023 - Current
Security Control/Operations (Part Time)
Amulet Churchill Group LTD
01.2022 - Current
Personal Banking Advisor & Financial Crime Investigator
Lloyds Banking Group LTD
01.2020 - 01.2022
Deputy Manager
Co-operative Group LTD
01.2018 - 01.2020
Assistant Professor Management Sciences
University of South Asia
01.2011 - 01.2017
Customer Trading Manager
Sainsbury Ltd.
03.2006 - 06.2010
Master of Business Administration - International Business & Finance
Anglia Ruskin University
Postgraduate Diploma in Business Administration -
Abbey College London
Bachelor of Commerce -
University of the Punjab
Intermediate Level/A-level - Pre-medical Sciences
Government College
Matriculation/GCSE - General Sciences
L.D.A Model High School