Imran Jamil
Customer On-Boarding & Implementation Manager
Dubai,DXB
Summary
Result-driven Implementation Manager with 5 years of hands-on experience committed to delivering strategic end-to-end B2B, B2C, Last mile and ecommerce solutions. Also highly skilled with 7 years pre-sales experience in leading complex professional service bid's with a well reputed tech-savvy company.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Customer On-Boarding and Implementation Manager
Aramex
01.2019 - Current
- Leading project initiation strategy and execution, working closely with business and product managers, functional area heads and process owners.
- Map client’s As-Is requirements and design operational process flows and SOP's.
- Managing inter dependencies between cross-functional teams and programs, and driving activities required for on-time delivery of a business.
- Acting as main point of contact for program reporting, information and issues management during implementation.
- Ensuring end-to-end on-boarding process of any new client from business award till execution is adhered to.
- Lead internal and external approvals on processes and SOP’s before operations execution.
- Ensuring all relevant trainings have been delivered to internal teams and customer before Go-Live.
- Conducting handover process from implementation to CS and operations before Go-Live.
- Develop communication plan and conduct weekly/bi-weekly scrum sessions to follow up and resolve issues.
- Provide regular updates for senior management and other key stakeholders on implementation performance, progress of key milestones/deliverable's, risks, issues, plan vs. actual.
- Monitoring of project to for a fixed period after Go-Live to identify any risk or issues.
- Re-Implementation and re-engineering of processes wherever needed to improve program life cycle
- Overseeing implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Created implementation methodologies to control project costs and meet deadlines.
Business Implementation Manager
Panalpina
01.2015 - 01.2017
- Mapping client requirements and designing to-be processes.
- Developing SOP's, LWI’s, work flow diagrams.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Directed large-scale and complex implementations of B2B solutions to meet business needs and build client loyalty.
- Design SLA’s/KPI’s and governance based on client requirements.
- Conducting SOP based trainings to CS and operations before Go-Live.
- Conducting sales to BI handover before project start, ensuring correct project charter sign-off.
- Managing cross-functional project team to handle implementation requirements.
- Provide handover report detailing outcome, recommendations and improvements.
- Support post-live operations, re-implement and optimize business operations if required.
- Adhere strictly to Panalpina defined implementation methodology “PAN CONCEPT”.
- Ensure company Pan-Concept policy and Business Ethics are looked after at all stages.
- Archiving all latest and mandatory documents on company SharePoint site.
Bid & Tender Manager
Huawei Technologies
01.2008 - 01.2015
- Leading all bidding milestones Go/No-go, Bid/No-Bid.
- Analyzing RFP/RFQ requirements, Initiate kick-off meetings.
- Design bid team structure, bid plan & assign tasks.
- Assemble bid response, response to RFX queries and submit to customers.
- Schedule and coordinate bid reviews and approvals.
- Identify & evaluate risks and provide mitigation plans.
- Archive bid directory (approvals, SOP's, proposals).
- Ensuring bidding guideline are adhered to as per company policies.
- Interface with sub-contractors and 3rd parties.
- Finalize offer strategy based on commercial and technical solution proposal.
- Ensuring bid is ready for submission well in advance before deadline.
- Enforce post bid analysis (PBA) for all bids, successful and unsuccessful.
- Regular reporting to executive bid team and project steering committee “Excellent Service Bid Manager Country Award” Huawei, 2012 “Excellent Service.
Education
Master’s Degree -
University of Punjab
Lahore, Pakistan 02.2005 - 03.2007
Bachelor’s Degree -
University of Central Punjab
Lahore, Pakistan 03.2002 - 04.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Microsoft Excel
Microsoft Word
Microsoft Power point
Microsoft Visio
Solution testing and implementation
Employee onboarding and orientation
Planning and implementation
Complex Bid Management
Timeline
Customer On-Boarding and Implementation Manager
Aramex
01.2019 - Current
Business Implementation Manager
Panalpina
01.2015 - 01.2017
Bid & Tender Manager
Huawei Technologies
01.2008 - 01.2015
Master’s Degree -
University of Punjab
02.2005 - 03.2007
Bachelor’s Degree -
University of Central Punjab
03.2002 - 04.2004