Imran Jamil
Customer On-Boarding & Implementation Manager
Dubai,DXB
Summary
Result-driven Implementation Manager with 5 years of hands-on experience committed to delivering strategic end-to-end B2B, B2C, Last mile and ecommerce solutions. Also highly skilled with 7 years pre-sales experience in leading complex professional service bid's with a well reputed tech-savvy company.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Customer On-Boarding and Implementation Manager
Aramex
01.2019 - Current
- Leading project initiation strategy and execution, working closely with business and product managers, functional area heads and process owners.
- Map client’s As-Is requirements and design operational process flows and SOP's.
- Managing inter dependencies between cross-functional teams and programs, and driving activities required for on-time delivery of a business.
- Acting as main point of contact for program reporting, information and issues management during implementation.
- Ensuring end-to-end on-boarding process of any new client from business award till execution is adhered to.
- Lead internal and external approvals on processes and SOP’s before operations execution.
- Ensuring all relevant trainings have been delivered to internal teams and customer before Go-Live.
- Conducting handover process from implementation to CS and operations before Go-Live.
- Develop communication plan and conduct weekly/bi-weekly scrum sessions to follow up and resolve issues.
- Provide regular updates for senior management and other key stakeholders on implementation performance, progress of key milestones/deliverable's, risks, issues, plan vs. actual.
- Monitoring of project to for a fixed period after Go-Live to identify any risk or issues.
- Re-Implementation and re-engineering of processes wherever needed to improve program life cycle
- Overseeing implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Created implementation methodologies to control project costs and meet deadlines.
Business Implementation Manager
Panalpina
01.2015 - 01.2017
- Mapping client requirements and designing to-be processes.
- Developing SOP's, LWI’s, work flow diagrams.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Directed large-scale and complex implementations of B2B solutions to meet business needs and build client loyalty.
- Design SLA’s/KPI’s and governance based on client requirements.
- Conducting SOP based trainings to CS and operations before Go-Live.
- Conducting sales to BI handover before project start, ensuring correct project charter sign-off.
- Managing cross-functional project team to handle implementation requirements.
- Provide handover report detailing outcome, recommendations and improvements.
- Support post-live operations, re-implement and optimize business operations if required.
- Adhere strictly to Panalpina defined implementation methodology “PAN CONCEPT”.
- Ensure company Pan-Concept policy and Business Ethics are looked after at all stages.
- Archiving all latest and mandatory documents on company SharePoint site.
Bid & Tender Manager
Huawei Technologies
01.2008 - 01.2015
- Leading all bidding milestones Go/No-go, Bid/No-Bid.
- Analyzing RFP/RFQ requirements, Initiate kick-off meetings.
- Design bid team structure, bid plan & assign tasks.
- Assemble bid response, response to RFX queries and submit to customers.
- Schedule and coordinate bid reviews and approvals.
- Identify & evaluate risks and provide mitigation plans.
- Archive bid directory (approvals, SOP's, proposals).
- Ensuring bidding guideline are adhered to as per company policies.
- Interface with sub-contractors and 3rd parties.
- Finalize offer strategy based on commercial and technical solution proposal.
- Ensuring bid is ready for submission well in advance before deadline.
- Enforce post bid analysis (PBA) for all bids, successful and unsuccessful.
- Regular reporting to executive bid team and project steering committee “Excellent Service Bid Manager Country Award” Huawei, 2012 “Excellent Service.
Education
Master’s Degree -
University of Punjab
Lahore, Pakistan 02.2005 - 03.2007
Bachelor’s Degree -
University of Central Punjab
Lahore, Pakistan 03.2002 - 04.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Microsoft Excel
Timeline
Customer On-Boarding and Implementation Manager
Aramex
01.2019 - Current
Business Implementation Manager
Panalpina
01.2015 - 01.2017
Bid & Tender Manager
Huawei Technologies
01.2008 - 01.2015
Master’s Degree -
University of Punjab
02.2005 - 03.2007
Bachelor’s Degree -
University of Central Punjab
03.2002 - 04.2004
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