Imran Kadwaikar

• Led a team of 19 individuals in achieving quarterly sales targets, including installment sales and MetLife insurance.
• Established clear team goals aligned with company objectives, tracking progress regularly.
• Trained and coached the team for enhanced skills and performance.
• Implemented strategies to take advantage of new opportunities.
• Implemented strategic plans to enhance team performance and productivity.
• Managed effective lead conversion and campaign execution.
• Monitored performance through MIS and dashboards.
• Conducted regular call monitoring for script compliance and client communication.
• Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Motivated and empowered team members to build customer satisfaction and loyalty, to support retention, and growth.

Branch Service:

• Resolved customer complaints regarding sales and service.
• Check and authorize all types of requests from customers.
• Verify the customer's signature against the specimen on the bank's records.
• Ensure all customer requests are satisfied within the acceptable timeline.
• Authorize customer account statements issued by the branch, as per the bank policy.
• Ensure all customer requests received are processed the same day.
• Joint custodian for the branch’s Main Vault (Maker-Checker Process).
• Custodian of branch door keys and security alarm system code for the branch.
• Daily independent review of the branch voucher against the report at EOD.
• Monthly, reconcile the numbered forms register against the actual stock.

Sales:

• Managing a team of 6 sales agents.
• The team was responsible for effective sales and service both.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Exceeded sales targets through effective marketing and promotions in the branch.
• Created an environment that encouraged team work among employees leading towards achieving organizational objectives.
• Assisted in developing promotional materials, such as flyers and brochures, to boost the brand.
• Encourage the team for the X sale product and premium account.

• Managed a team of 12 agents in the UAE Digital Sales department
• Trained and coached team for enhanced skills and performance
• Coordinated with SSU and CIU for application approvals
• Implemented effective dialer strategies for daily operations

• Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
• Adjusted sales techniques based on interactions and feedback from customers and peers.
• Provided exceptional customer service throughout the entire sales process.
• Enhanced product knowledge through continuous learning and professional development activities.
• Resolved customer complaints regarding sales and service.
• Employee of the Year for 2012.

• Engaged with walk-in customers at the branch, executing successful multi-product sales
• Managed customer complaints, ensuring prompt resolution within defined turnaround times (TAT)
• Implemented effective strategies for customer retentions

• Managing corporate accounts, including notable companies like Parle G, Philips, and Godrej.
• Led a team as the team leader for the Mobile Number Portability (MNP) project.

• Managed 16 Idea Customer Service & Sales Stores, ensuring optimal customer service
• Led the Mobile Number Portability (MNP) project for the Mumbai division
• Addressed customer complaints and retentions in South Mumbai
• Oversaw the entire inventory of South Mumbai, including staffing and multi-product sales
• Conducted weekly store audits to maintain operational excellence

• Effectively managed customer queries and complaints, ensuring timely resolution within TAT
• Implemented strategies for the retention of dissatisfied customers
• Executed successful multi-product sales initiatives