IMRAN KHAN
Dubai,UAE
Summary
A highly motivated video support system specialist with extensive experience in video streaming, system design, and engineering. Proven expertise in AV, IPTV, OTT, and video conferencing solutions, delivering high-performance system designs for enterprise, broadcast, and OTT platforms. Adept at pre-sales, post-sales, and technical solution architecture, with a strong background in design and implementation of the IP-telephony and conference solutions. Excellent consultative and business development skills, with a track record of helping sales team, managing end-to-end deployment, and ensuring seamless integration of cutting-edge video communication technologies.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
BROADPEAK
Dubai, UAE
12.2022 - Current
- Assigned as a TAM for MEA customers, carry support activities, systems and solution designing, bug escalations, manage video platform elements, lead project deployments, upgrades, support POCs, customer trainings and pre-sales activities.
- Attending customer meetings, support local sales teams and produce technical documentation.
Projects: Expansion project at Intigral Saudi (supporting STC Saudi), upgrade/scaling Dubai platform.
Consultant Engineer
VITEC
Dubai
11.2021 - 11.2022
- Managed post-sales, and technical relationships at VITEC to Anevia customers, provided end-to-end support on IPTV solutions, design and delivered solutions for direct customers and partners
- Projects: IPTV projects for palaces, healthcare & hotels
Technical Support Engineer
ATEME
Dubai
01.2021 - 11.2021
- Managed IPTV & OTT platforms led deployments and POCs, escalated issues to R&D, supported sales teams, provided product training, and authored technical solutions
- Projects: OTT project at DU Telecom
PreSales & Support Engineer
ANEVIA
Dubai
11.2016 - 01.2021
- Design and implementation of IPTV headend, handled troubleshooting, technical solutions, led deployments & POCs, provided pre-sales engineering, customer training, and solution designing
- RMA evaluation, assisting local sales and business development team
- Projects: IPTV projects at multiple palaces under Mediaoffice, hotels and healthcare projects in MEA, OTT and bulk-descrambling project/POCs for Etisalat
Security Systems Engineer
LSS Technologies
Muharraq
09.2015 - 11.2016
- Designed, installed, and maintained CCTV systems across government facilities in Bahrain, with system and sales engineering support for MOI Bahrain projects
- Projects: CCTV projects under MOI Bahrain
Network Engineer
ATYAF Telecommunications & Infrastructure
Bahrain
07.2014 - 07.2015
- Troubleshoot and maintained IPTV/OTT systems, datacenter operations, IP-telephony stack and video conferencing systems.
Projects: DataCenter relocation, and expansion projects for Zain Bahrain
Network Operations Engineer
VIACLOUD W.L.L
Manama
02.2014 - 07.2014
- Established VoIP circuits with Tier-1 operators, optimizing softswitch configurations and quality of service metrics
Network Operations Engineer
Crystallite Pvt. Ltd
Karachi
09.2011 - 02.2014
- Design and implement IP telephony & video conference solutions.
- Monitored and debugged VoIP networks, improving connectivity and communication efficiency across multiple operators.
Trainee Engineer
HEALTH TV (Ziauddin Enterprises Ltd)
Karachi
12.2010 - 09.2010
- Supported the technical setup and operations of broadcast studios, including audio/video mixers and routing between control rooms
Education
BS - Electronics Engineering
Sir Syed University of Engineering & Technology
01.2006 - 03.2010
Skills
- Solution Design & Integration: Experience in designing and implementing video conferencing solutions and AV setups for enterprise meeting rooms
- Unified Communications & Collaboration: Deep knowledge of SIP, VoIP, and UC platforms
- Networking & Security: Strong foundation in QoS for real-time video, network security, firewall configurations, and bandwidth optimization for video conferencing
- Linux & Virtualization: System performance tuning, RedHat, Debian, VMware, Kubernetes, Docker, ensuring high-availability solutions for video applications
- CRM & Business Tools: Proficient in Salesforce and ERP solutions to manage customer relationships and pre-sales engagements
Certification
- LFS311 (Linux for System Engineers), 12/01/19
- LFS201 (Linux Foundation Certified SysAdmin), 03/01/18
- 300-115: Implementing Cisco IP Switched Networks, 07/01/16
- 300-101: Implementing Cisco IP Routing, 03/01/16
- 200-120: Cisco Certified Network Associate (CCNA R&S), 08/01/15
- Internal training & certification programs of Broadpeak, Vitec, Ateme & Anevia.
Personal Information
- Date of birth: 05/09/87
- Marital status: Married
References
To be furnished upon request.
Timeline
Technical Support Engineer
BROADPEAK
12.2022 - Current
Consultant Engineer
VITEC
11.2021 - 11.2022
Technical Support Engineer
ATEME
01.2021 - 11.2021
PreSales & Support Engineer
ANEVIA
11.2016 - 01.2021
Security Systems Engineer
LSS Technologies
09.2015 - 11.2016
Network Engineer
ATYAF Telecommunications & Infrastructure
07.2014 - 07.2015
Network Operations Engineer
VIACLOUD W.L.L
02.2014 - 07.2014
Network Operations Engineer
Crystallite Pvt. Ltd
09.2011 - 02.2014
Trainee Engineer
HEALTH TV (Ziauddin Enterprises Ltd)
12.2010 - 09.2010
BS - Electronics Engineering
Sir Syed University of Engineering & Technology
01.2006 - 03.2010
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