Imran Khan
Dubai,United Arabs Emirates
Summary
Offering strong ability to lead teams with confidence and clear communication. Knowledgeable about strategic planning, problem-solving, and decision-making. Ready to use and develop leadership, project management, and organizational skills.
Overview
14
14
years of professional experience
Work history
General store manager
Bubble Up Trading & Maintenance
Doha, Qatar
11.2023 - 01.2025
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Managed petty cash transactions, safeguarded company resources.
- Facilitated internal audits through organised documentation management.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Managed client accounts to ensure timely payments.
- Input sales, purchase and cash transactions.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Generated account statements outlining payments and balances.
- Monitored accounts payables and receivables to proactively spot and handle problems.
Sales and service manager
Alwan General Trading LLC
Sharjah, UAE
07.2019 - 07.2023
- Oversaw all after-sales services, ensuring high levels of customer satisfaction.
- Coordinated between various departments to ensure seamless delivery of products or services to clients.
- Handled difficult customer complaints professionally, maintaining company reputation whilst resolving issues swiftly and efficiently.
- Ensured smooth running of daily operations with proactive team management.
- Coordinated international shipments for smooth transitions at customs.
- Ensured timely delivery by coordinating with transportation and warehouse teams.
- Prepared accurate reports, contributing to informed decision making.
- Collaborated with suppliers to ensure proper stock levels.
- Prepared logistics documentation, including shipping manifests and customs clearance forms.
- Oversaw recording and timely dispatch of loads.
- Generated logistics reports for analysis and decision-making.
- Liaised with suppliers and carriers to schedule timely deliveries and optimise transportation routes.
- Liaised with customers to provide order updates and confirm delivery dates and requirements.
- Managed import consignments through approved clearing agents.
- Planned logistics across international boundaries to reliably meet delivery requirements.
Sales & Purchase executive
Alwan General Trading LLC
Sharjah, UAE
07.2012 - 07.2019
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
- Built long-term relationships with customers and generated referrals from existing clients.
- Performed sales visits to take strategic action on new business leads.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Analysed industry and competitor trends to enhance sales strategy.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers with product selection for optimal satisfaction.
- Prepared invoices for customers with large orders or special sales types.
- Maintained customer loyalty with excellent problem-solving skills.
- Coordinated with finance team to ensure timely payments to suppliers.
- Secured optimal pricing by leveraging strong negotiation skills.
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Accurately anticipated future customer demand through predictive analysis of historical data.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
Sales representative
Nokia Priority
Chennai, india
10.2010 - 06.2012
- Helped resolve client problems quickly with superior customer service.
- Responded to telephone and in-person requests for information.
- Assisted customers in selecting appropriate mobile devices and plans for their needs.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Collected and processed payments.
Education
High School Diploma -
Danish Mission Higher Secondary School
Diploma - Computer Engineering
Sri sai ram polytechnic College
Skills
- Logistics co-ordination
- Cash handling
- Supplier negotiation
- Profit and loss understanding
- Product pricing
- Stock control systems
- Vendor relationship building
- Sales Leadership
- Customer Service
- Pricing analysis
- Purchasing record maintenance
- Team Leadership
- Order processing
- ERP Software
- MS Office
Languages
English
Fluent
Hindi
Fluent
Tamil
Fluent
Timeline
General store manager
Bubble Up Trading & Maintenance
11.2023 - 01.2025
Sales and service manager
Alwan General Trading LLC
07.2019 - 07.2023
Sales & Purchase executive
Alwan General Trading LLC
07.2012 - 07.2019
Sales representative
Nokia Priority
10.2010 - 06.2012
High School Diploma -
Danish Mission Higher Secondary School
Diploma - Computer Engineering
Sri sai ram polytechnic College
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