Imran Khan

Lead the full Distribution & Road Logistics function across the Middle East, overseeing GCC & ME Cross-Border trucking operations.

Direct end-to-end outbound logistics for high-volume shipments, ensuring operational continuity, compliance, and service excellence.

Drive daily deployment, capacity planning, and transporter allocation, ensuring optimal utilization and maintaining OTIF delivery performance.

Establish and manage lane-wise freight strategies, including RFQs, rate benchmarking, ceiling rate modelling, MoM trend analysis, and haulier L1/L2 negotiations to achieve measurable cost efficiencies.

Develop and implement advanced analytics, dashboards, (HPI, lane trend, haulier trend, MoM performance, KPI scorecards) to support data-driven decisions.

Govern all Customs Documentation, Border Operations, and Compliance requirements, ensuring seamless regional movement and zero delays.

Strengthen transporter and supplier performance management through SLAs, KPIs, audit mechanisms, performance scorecards, and periodic review meetings.

Champion HSSE standards across all trucking activities—driver compliance, vehicle readiness, load securing, plant discipline, and zero-incident culture.

Collaborate with Production, Planning, Warehousing, Sales, and Finance to align dispatch priorities, optimize supply reliability, and enhance customer satisfaction.

Lead freight audit, invoice verification, and governance processes to ensure commercial accuracy and prevent leakage.

Drive continuous improvement through process automation, workflow standardization, and digital reporting, increasing transparency and operational control.

Provide leadership, coaching, and structured delegation within the logistics team to maximize productivity, clarity of roles, and departmental effectiveness.

Support strategic initiatives including network optimization, capacity sourcing, transport cost modelling, and long-term distribution planning.

• Strategically plan, organise, and oversee all facets of freight transportation, encompassing scheduling, route optimisation, and dispatch coordination.
• Manage day-to-day freight operations, including scheduling, routing, and tracking shipments to ensure on-time delivery.
• Collaborate closely with internal departments to seamlessly integrate freight activities with other operational functions, ensuring efficient workflows.
• Utilize data analysis to closely monitor freight performance metrics, identify areas for enhancement, and implement targeted corrective measures.
• Conduct negotiations with vendors to secure favourable contracts and rates, ensuring cost-effective and dependable transportation services.
• Develop and enforce policies and procedures tailored to freight operations, ensuring compliance with regulatory standards and industry protocols.
• Lead the freight team through effective recruitment, comprehensive training, and ongoing performance management initiatives.
• · Address customer inquiries and resolve issues pertaining to freight shipments, maintaining consistently high levels of customer satisfaction.
• Focus on industry trends, market dynamics, and technological advancements relevant to freight operations, driving continuous innovation and competitive edge.

• Managing the day-to-day operation of Overland and the Company’s fleet; to provide customer service support to external and internal customers
• Implements the Strategy as is established and communicated by the Line Manager
• Ensures adherence and compliance of established work processes and quality standards
• Monitoring KPIs, revenue targets and operating budgets
• Monitors procurement, asset inventory and budgets
• Develops Clients’ SLAs
• Monitoring progress against targets, analyse performance and provides reports with recommendations to implement changes where required
• Monitoring and analyses competitors’ activity through market intelligence activities
• Demonstrates leadership through maintaining a positive attitude that promotes teamwork, shared goals and values, motivation, and staff development
• Manages the day-to-day operation including but not limited to overland scheduling, staff shift roster, distribution of tasks, handling of non-conformances and troubleshooting
• Drives cost saving without compromising with established levels of customer service
• Maintains data base of customer / customer details and actively seeks to add new clients
• Maintaining professional relationships with key customers, industry sector affiliates and local government authorities
• With third party contractors for outsourcing transfers

• Manages and aligns with Stake Holders, for priorities and structures tasks and goals
• Coordinates planning and operations, sales to ensure effective inland operations are set and maintained to ensure throughput
• Monitors the overall operation and efficiencies of the Cross-Border business
• Sets operational standards by Opening New Gateways for the Business units
• Oversight of all Cross-Border Process including setting business strategy, KPIs, and direction to grow inland transportation services profitability through operational excellence
• Monitors claims and accident reporting within the guidelines set forth by the company
• Monitors issues relating to Contractors to ensure satisfaction and fleet size sufficient to successfully move customer merchandise
• Maintain a weekly performance report collaborating with Cross-Functions and Product Development Head for corrective actions
• Identifies areas for potential cost savings & Improvement Areas

• Increase sustainability of the global network of the organization by facilitating continuous process improvement while measuring its impact and performance
• Facilitate the overall demand planning and forecasting, establish strategic hubs and implement minimum/maximum replenishment strategy
• Manage global transportation networks, its operations, systems and procedures to optimize cost and expand market share
• Assess and mitigate supply chain risks by applying a holistic approach to proactively measure potential issues and develop strategic plans if and when a problem occurs
• Stay on top of all the market developments within the territory by taking ownership of market intelligence and maintaining awareness of all competitor activity
• Implement new ERP system in coordination with the IT & Operations team to streamline and automate processes, as well as increase overall business efficiency and productivity
• Direct and equip diverse teams to maximize productivity and ensure that Flow Progressive Logistics is competitively positioned within the marketplace
• Act as the Head Operations Business Unit for Cross-Border Services with expertise in Operations &, Project Management, Contract Negotiation, and Profit & Loss Management
• Display strong expertise in Contract Negotiation, Vendor Evaluation & Selection, Budgeting & Forecasting and Fleet Management
• Finalize price list for the extended businesses of Flow Progressive Logistics, as well as the CPK (cost per kilometer)
• Identify new business opportunities and expand an existing customer base through a healthy pipeline of key accounts and customers, as well as effective sales and marketing strategies

• Manage the Logistics and Project Operations for Cross Border Customers
• Responsible for Heading the International Road Operations between Saudi – UAE & Across GCC
• Manage overall Terminal Warehouse operations, interview, hire and train supervisors, managed operations staff
• Manage Driver, Dispatcher, Terminal Supervisor, Process Co-Coordinators, Customer Service National Operations Manager, Delivery Scheduled as per RSM, Sales Manager & Business Unit Manager
• Accountable for directing completion of daily Operations for the Division including Compliance, Department Audit, Department Performance, Customer Service, and Employee Supervision
• Business Administration, Contract negotiations, Cost-reductions, Customer Relations, Departmental Operations Management, Distribution, Warehouse Management, Expense Control, Facility Management, Operations Management, Vendor Negotiations, Vendor Sourcing, and Vendor partnerships

• Credit Control
• Heading the Pan India Cargo Operations Streamlining the Overall Operations Process
• Building new patrons for the company
• Overall supervision and support on the operation
• Manage group of Regional Heads & Branch In charges
• Prepare Summary report of Booking, Cash flow, New Customers data and Daily progress reports
• Routing the Daily Pan India Funds as required by Regional & Branch Offices

• Reported carrier – performance metrics and monthly costs reports to executive team
• Building new patrons for the company
• Overall supervision and support on the operation
• Manage group of Traffic Executive/Warehouse Executive/Booking Clerks
• Manage and Lead group of people assigned within the group
• Manage Profit & Loss for the accounts assigned
• Contract negotiation with customers, as needed
• To build, establish, maintain and improve relationships with customers
• Effectively manage the traffic operations for assigned customers
• Facilitating all shipments for heavy lifts and sourcing better freight rates
• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory
• Handling daily logistic operational activities such as vehicle placement, coordinating with vehicle owners & Brokers in regards of the Freight Rate and Vehicle placement
• Planning, Placing and follow-up of Vehicles as per requirements of the Customers
• Verify, review & serialize all paperwork for proper completion stamping and certification before vehicle head out from work area

• Responsible for communicating branch performance and priorities with all employees, while working with the Regional Manager to ensure the branch is operationally sound
• Generate related technical data; technical updates about daily operations materialize in the organization
• Handling daily logistic operational activities such as vehicle placement, coordinating in regards of the Freight Rate and Vehicle placement
• Planning, Placing and follow-up of Vehicles as per requirements of the Customers

• Provided assistance in the planning and execution of logistics operations and conducted staff training in logistics, intelligence and operational planning
• Knowledge of the logistics operations that involved the planning and execution of contingency support, readiness deployment and execution of Vehicle Deployment Orders
• Oversee the planning and execution of operations for private meetings, conferences, road/trade shows and special events
• Responsible for handling team size of 5+ Logistics Executive
• Co-ordinate with clients on updates in regards of the whereabouts of their Consignments

• Team Leader & provide Call Centre Support for CSR teams, supervise CSRS up to a team of 12-member team in an inbound call center pertaining to Directory Assistance
• Monitoring call queue from CMS & Controlling Abandon Rate & achieve target service levels
• Training, Coaching, Daily briefing & de-briefing on updates to the team members
• Timely escalation of unresolved complaints & ensuring quality & high level of customer service
• Responsibilities included overall functioning of the call center, preparing duty rosters, performance, presentations & skill set allotment activity
• Generating report of daily/weekly/monthly performance
• Evaluating & timely feedback of C.S.R’s
• Floor walking & handling escalated calls