Imran Khan

1. Rental Operations Management

• Manage daily rental activities and ensure smooth operations.
• Handle customer bookings, contracts, extensions, returns, and cancellations.
• Monitor availability and utilization of rental assets.
• Ensure vehicles/equipment/properties are maintained and ready for customers.
• Coordinate with operations, maintenance, and logistics teams.

2. Sales & Revenue Generation

• Achieve monthly rental sales and revenue targets.
• Identify new business opportunities and corporate clients.
• Prepare quotations, negotiate rental rates, and close deals.
• Promote additional services and packages.
• Analyze market trends and competitor pricing.

3. Customer Relationship Management

• Build and maintain strong relationships with existing customers.
• Handle customer complaints and resolve issues professionally.
• Ensure high customer satisfaction and repeat business.
• Manage key accounts and corporate contracts.

4. Team Supervision & Coordination

• Guide junior rental executives and rental agents.
• Train staff on company procedures and customer service standards.
• Assign daily tasks and monitor performance.
• Coordinate with drivers, delivery teams, and support departments.

5. Documentation & Compliance

• Prepare and verify rental agreements and invoices.
• Ensure proper documentation for customer accounts.
• Follow company policies, legal requirements, and safety standards.
• Maintain accurate rental records and reports.

6. Fleet/Asset Management (for vehicle or equipment rentals)

• Track asset availability and condition.
• Monitor utilization rates and downtime.
• Coordinate repairs, servicing, and inspections.
• Reduce losses, damages, and operational costs.

7. Reporting & Analysis

• Prepare daily, weekly, and monthly rental reports.
• Monitor sales performance and revenue figures.
• Analyze customer trends and rental performance.
• Provide improvement recommendations to management.

• Answered customer questions on vehicle availability and rental pricing daily.
• Handled vehicle bookings and explained rental and leasing agreement terms.
• Collaborated with customers to clarify responsibilities within each rental agreement.
• Answered incoming calls and arranged rentals for new client requests.
• Managed customer disputes while protecting company confidence and service standards.
• Completed paperwork with customers and processed payments promptly.
• Promoted rental programs and services to maximise sales opportunities and targets.

• Serves customers by selling products and meeting customer needs.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.

• Provides excellent customer service by assisting customers promptly and courteously with their requirements.
• Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.
• Create sales/Enquiries
• Assist and resolve customer complaint.