Imran Samuel
Dubai,UAE
Summary
Accomplished Administrative Assistant with experience of 5 years in profitable, smooth-running office operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Seeks opportunities to improve processes, procedures, and practices.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
MAPLE HELPER SERVICES L.L.C.
Dubai, UAE
09.2018 - 01.2024
- Assist the manager in organizing, planning, and implementing strategy
- Evaluate staff performance, implementing training and development programs to maintain exceptional service levels
- Address customer issues calmly and professionally, delivering quick, successful resolutions
- Train staff in best practices to achieve optimal productivity
- Analyze sales and data trends to anticipate customer needs
- Develop product pricing and promotions to reach revenue goals
- Implement innovative ideas to challenge the status quo and drive KPI achievement
- Initiate inventory control measures to manage and replenish stock, maintain costs and meet customer demands
- Carefully manage and record cash and credit transactions, diminishing financial discrepancies
- Coordinate hiring, recruitment, and training strategies to build successful administrative teams
- Recruit, interview, and hire high-performing individuals, developing passionate, dedicated teams
- Manage accounting duties such as revenue reporting and forecasting, enabling smooth financial operations
- Create reports, analyze, and interpret retail data, like revenues, expenses, and competition
- Make sure all employees adhere to the company’s policies and guidelines.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies and guidelines for all employees.
- Built customer relationships with consultative sales approach.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Research Assistant
KHARADAR GENERAL HOSPITAL
12.2010 - 09.2018
- Created presentation slides and posters to help researchers present findings
- Carried out experiments and research following protocols laid out by primary researchers
- Stayed abreast of new and updated protocols in the research department
- Wrote reports to summarize data and implications of results
- Followed up with research study participants to acquire additional data or resolve data inaccuracies
- Set up and maintained research database to avoid loss of information
- Drafted research material (e.g
- Questionnaire, forms, Consent paper)
Private/Corporate Assistant
KHARADAR GENERAL HOSPITAL
09.2012 - 12.2012
- Received and sorted incoming payments with attention to credibility
- Managed the status of accounts and balances and identifying inconsistencies
- Issued bills, receipts, and invoices
- Wrote thorough reports on billing activity with clear and reliable data.
Office In charge
BRENTON CAREY GIRLS SECONDARY SCHOOL
08.1997 - 05.2009
- Maintained and prepared monthly calendars and schedules
- Scheduled appointments, conferences, meetings, and classroom visitations
- Oversaw school and student body financial activities, keeps an accurate record of all transactions
- Registration and Recognition processes concerned with Board of Secondary Education
- Completes other reasonable duties as assigned.
Education
3 Months Diploma Course of H.R.M - Human Resource
Moosa Welfare Trust
Karachi-Pakistan 01.2017 - 03.2017
Diploma in Information Technology - Information Technology
Skill Development Council Karachi
Karachi-Pakistan 01.1998 - 12.1998
Data Entry Operator - Data Entry
Ministry of Science and Technology Govt. of Pak
Karachi-Pakistan 10.1997 - 12.1997
F.Sc Pre Medical - Physics,Chemistry,Biology
Allam Iqbal Govt College Karachi
Karachi-Pakistan 01.1993 - 12.1998
Computer Typing - Computer Typing
Bright Carrier Institute Saddar
Karachi-Pakistan 11.1994 - 12.1994
Matric - Matric
St. Michael High School Quetta Cantt.
Quetta-Pakistan 01.1993 - 12.1993
Skills
- Excellent budgetary techniques
- Sales monitoring
- Target motivated
- Strategic planning
- Financial risk analysis
- Operational support
- Outstanding customer service
- Employee performance evaluations
- Business administration
- Staff Management
- Communication skills
- Microsoft Office (MS Excel, MS Word and MS Power Point)
- In page/ Urdu typing
- Oracle Software
Languages
Urdu
English
Personal Information
- Passport Number: AK5291304
- Date of birth: 07/15/1976
- Nationality: Pakistani
- Visa status: OWN VISA
Custom
02/14/2025
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Manager
MAPLE HELPER SERVICES L.L.C.
09.2018 - 01.2024
3 Months Diploma Course of H.R.M - Human Resource
Moosa Welfare Trust
01.2017 - 03.2017
Private/Corporate Assistant
KHARADAR GENERAL HOSPITAL
09.2012 - 12.2012
Research Assistant
KHARADAR GENERAL HOSPITAL
12.2010 - 09.2018
Diploma in Information Technology - Information Technology
Skill Development Council Karachi
01.1998 - 12.1998
Data Entry Operator - Data Entry
Ministry of Science and Technology Govt. of Pak
10.1997 - 12.1997
Office In charge
BRENTON CAREY GIRLS SECONDARY SCHOOL
08.1997 - 05.2009
Computer Typing - Computer Typing
Bright Carrier Institute Saddar
11.1994 - 12.1994
F.Sc Pre Medical - Physics,Chemistry,Biology
Allam Iqbal Govt College Karachi
01.1993 - 12.1998
Matric - Matric
St. Michael High School Quetta Cantt.
01.1993 - 12.1993
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