Imran Sayyed
ABU DHABI
Summary
- Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
- Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
- Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Store Manager
JUMBO ELECTRONICS
08.2019 - 07.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
LITTLE INDIA RESTAURENT
04.2018 - 07.2019
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Restaurant Manager
Hard Rock Cafe
04.2015 - 04.2018
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant Restaurant Manager
LOTUS LEAF RESTAURANT & BAR
09.2011 - 03.2015
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Supervisor
MADRINA RESTAURANT
04.2008 - 04.2011
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Restaurant Waiter
MOTI MAHAL
04.2006 - 05.2008
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Sales Representative
Kitchen Utensils
01.2005 - 04.2006
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Bachelor of Business Administration - Business Administration
CMJ University
Skills
- Recruitment
- Schedule Coordination
- Customer Engagement
- Staff Management
- Operations Management
- Menu Development
- Performance Improvement
- Inventory Control and Record Keeping
- Resource Allocation
- Kitchen Equipment Operation and Maintenance
- Food Service Background
- Cost Controlling
Accomplishments
- Trained multi-level staff in last 17 Year's
- Most Outstanding colleague of Food & Beverage for 1st quarter 2008.
- Nominated for Best Manager from Food & Beverage consecutively for 2nd and 3rd quarters 2014.
- Outstanding Employee for achieving highest emotional engagement & providing outstanding service during 3rd quarter 2010 audit.
- Got appreciated time to time for receiving good reviews and achieving a good score from mystery shopper assessments.
- Star performer for the 1st quarter 2008
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Gujarati
Intermediate (B1)
Nepali
Intermediate (B1)
Punjabi
Upper intermediate (B2)
Personal Information
Nationality: Indian
Timeline
Store Manager
JUMBO ELECTRONICS
08.2019 - 07.2023
General Manager
LITTLE INDIA RESTAURENT
04.2018 - 07.2019
Restaurant Manager
Hard Rock Cafe
04.2015 - 04.2018
Assistant Restaurant Manager
LOTUS LEAF RESTAURANT & BAR
09.2011 - 03.2015
Restaurant Supervisor
MADRINA RESTAURANT
04.2008 - 04.2011
Restaurant Waiter
MOTI MAHAL
04.2006 - 05.2008
Sales Representative
Kitchen Utensils
01.2005 - 04.2006
Bachelor of Business Administration - Business Administration
CMJ University
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