Results-driven professional specializing in email campaign management and communication strategy development. Proven expertise in client servicing, copywriting, and internal communications, enhancing organizational effectiveness. Strong leadership and interpersonal skills foster collaboration and deliver exceptional customer service. Committed to driving impactful communication strategies that align with business objectives.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Public relations officer
Cozmo Travels Sp ( Air Arabia Group )
Sharjah, UAE
01.2015 - Current
Conducted thorough review of documents to avoid errors in submission.
Handle all visa-related processes including new applications, renewals, transfers, and cancellations for employees and their dependents.
Coordinate medical tests, Emirates ID applications, and residency stamping.
Ensure compliance with UAE immigration laws and regulations.
Manage work permits, labor contracts, and employment visa documentation in line with UAE labor laws.
Liaise with MOHRE for labor approvals, complaints, and employee-related legal matters.
Delivered high-quality customer service whilst handling multiple tasks simultaneously.
Secured approval with meticulous attention to application details.
Facilitated communication between embassy officials and applicants for clear understanding of needs and expectations.
Resolved issues related to visa applications efficiently for smoother transition process.
Coordinated support services, improving client well-being.
Prepare, submit, and track all required documentation for visa and labor processes.
Maintain accurate records of all employee visas, labor cards, and related documents.
Ensure timely renewal of trade licenses, establishment cards, and other legal documents.
Assisted immigrants in settling into new environments by providing language support.
Built positive, productive client relationships for enhanced social support.
Develop messaging for internal and external communications.
Ticketing and Visa Operations Supervisor at COZMO Travel - Member of the Air Arabia Group Co.Ticketing and Visa Operations Supervisor at COZMO Travel - Member of the Air Arabia Group Co.