Imtiaz Ahmad
Dubai,UAE
Summary
Accomplished professional with a strong background in leadership, digital marketing, and customer relationship building. Demonstrates expertise in Microsoft Excel, issue resolution, and regulatory compliance. Proven track record in training and development, invoicing, and enhancing operational efficiency. Committed to leveraging skills to drive organizational success and foster continuous improvement.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Team leader
Vibrant Marketing ( Du partners )
Dubai, UAE
09.2023 - 03.2024
- Increased team cohesion by implementing regular feedback sessions.
- Streamlined workflow for a more efficient process.
- Reduced staff turnover with an effective motivation strategy.
- Fostered a high-performing environment to drive productivity and quality.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Customer service executive
Adnan Ali E-commerce
Sharjah, UAE
06.2019 - 07.2023
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Handled high volume calls whilst maintaining professionalism and composure.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Maintained a clean and organized workspace, contributing to an effective work environment.
Sales agent
Adnan Ali E-commerce
Sharjah, UAE
03.2018 - 06.2019
- Established robust client relationships through effective communication and negotiation skills.
- Managed product demonstrations for increased customer engagement.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Boosted brand visibility by organising promotional events.
- Collaborated closely with marketing team to develop sales strategies.
Education
Bachelor of Arts - Political Science
Abdulwali khan university Mardan
Pakistan 03.2013 - 03.2015
Skills
- Leadership skills
- Microsoft Excel
- Issue resolution
- Training and Development
- Digital marketing
- Invoicing
- Customer relationship building
- Regulatory compliance
Languages
English
Advanced
Urdu
Fluent
Arabic
Beginner
Affiliations
- Reading Books, Surfing internet, Learning new Things, Exercise
Certification
Driving License, MS office Certificates
Timeline
Team leader
Vibrant Marketing ( Du partners )
09.2023 - 03.2024
Customer service executive
Adnan Ali E-commerce
06.2019 - 07.2023
Sales agent
Adnan Ali E-commerce
03.2018 - 06.2019
Bachelor of Arts - Political Science
Abdulwali khan university Mardan
03.2013 - 03.2015
Driving License, MS office Certificates
Similar Profiles
Afinas J SAfinas J S
Customer Support Executive at Vibrant Marketing Management-DubaiCustomer Support Executive at Vibrant Marketing Management-Dubai
Ecstasia SandersEcstasia Sanders
Sales Brand Ambassador at Vibrant Marketing TribeSales Brand Ambassador at Vibrant Marketing Tribe
Scott ThompsonScott Thompson
Project Manager at Event Marketing Partners, LLCProject Manager at Event Marketing Partners, LLC