IMTIYAZ TOLE

Responsible for handling Bodyshop Operations for Premium Multi-Brand Vehicles & Electric Vehicles for Body-Paint, Mechanical & Electrical Works.

• Responsible for handling Bodyshop Operations.
• Managing workshop & production team for timely deliveries of vehicles.
• Achieving monthly sales target on parts & labor.
• Attending customer query & negotiation with insurance companies.
• Coordinating with external vendors for procurements of parts and consumable items.

• To perform in achieving Monthly Sales Target.
• Increase monthly (Customer Satisfaction Value) and (Net Promoter Score) for enhancement of business levels and customer retention.
• Interacting with customer and service advisors to resolve customer complaints.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Responsible in handling Bodyshop Operations in Middle East UAE for dealers for Toyota, Lexus and Multi Brand vehicles.
• Core responsibility in handling customer complaints and time management for vehicle turn around time.
• Establishing relationships with insurance appraisers , parts suppliers & sublet vendors.
• Coordinating with technicians and floor supervisors for completion of jobs on given timelines.
• Support customer service and satisfaction objectives by resolving escalation of issues, establishing payment arrangements and promoting sales.

• Responsible for handling complete floor management, test drive and quality control of vehicles for body-shop.
• Responsible for Zero Repairs .
• Achieving monthly sales targets.

• Worked with authorized dealers of Honda Motors.
• Responsible for handling complete body-shop operations.
• Managed time efficiently in order to complete all tasks within deadlines
• Proven ability to develop and implement creative solutions to complex problems

• In Bodyshop with dealers of Peugeot & Mazda
• Demonstrated strong organizational and time management skills while managing multiple projects.