Inaam Nader

Achievements:

• Led Charlotte Tilbury at MOE to become the No. 1 position within the Alshaya Group, with an extraordinary surge of daily sales by 80%.
• Transformed the brand from humble beginnings, where a top 5 spot seemed distant, to achieve a remarkable global ranking of 2 and secure the No. 2 position in the Middle East.
• Implemented strategic initiatives and achieved unparalleled success, solidifying the brand's reputation as a leader in the cosmetics industry.

Responsibilities and Contributions:

• Directed operations, ensuring operational efficiency and excellence to surpass financial targets.
• Conducted comprehensive field training to deliver brand education and develop team skills, resulting in a high-performing team.
• Executed sales strategies, events, and merchandising to drive sales growth and exceed Key Performance Indicators.
• Set clear goals, fostering alignment with business objectives and ensuring exceptional customer service beyond the in-store experience.
• Managed talent acquisition and team development, optimizing staffing and performance.
• Analyzed business performance, developed strategic plans, and implemented improvements to drive growth and profitability.
• Established cooperative relationships with retail operations teams to drive sales and ensure compliance with store standards.
• Implemented promotional strategies to increase foot traffic and enhance the brand's luxury image.
• Conducted regular performance reviews, provided constructive feedback, and implemented training programs to ensure staff excellence.
• Managed store operations, including opening and closing procedures, cash handling, and security measures.
• Engaged with VIP customers to enhance their shopping experience and build lasting relationships.

Experience Highlights:

• Instrumental in the remarkable success and growth of Charlotte Tilbury at MOE, achieving unprecedented sales performance and global recognition.
• Demonstrated leadership in fostering a positive team culture and driving operational excellence.
• Proven track record of achieving and exceeding business objectives through strategic planning and implementation.

Conclusion: My tenure as Charlotte Tilbury Brand Manager at MOE has been marked by transformative achievements and a relentless pursuit of excellence. From leading operations to driving sales growth and fostering a positive team culture, I have consistently delivered exceptional results. My experience and expertise position me as a valuable asset to any organization seeking to achieve unparalleled success in the cosmetics industry.

Responsibilities and Contributions:

• Achieved and exceeded monthly, quarterly, and yearly team sales targets, consistently driving performance excellence and meeting revenue objectives.
• Led and developed a high-performing sales team, providing guidance, training, and motivation to maximize individual and collective productivity.
• Implemented effective stock control measures, ensuring optimal inventory levels to meet customer demand and minimize stockouts.
• Designed and executed innovative sales strategies and promotions, resulting in increased foot traffic, higher conversion rates, and enhanced customer loyalty.
• Proactively addressed customer complaints and grievances, resolving issues promptly and ensuring a positive shopping experience.
• Provided valuable feedback on product launches, customer satisfaction, and competitor activities, contributing to strategic decision-making and continuous improvement initiatives.
• Utilized makeup animations and product demonstrations to engage customers and drive interest in new product launches, resulting in increased sales and brand awareness.
• Analyzed sales data and market trends to identify opportunities for growth and optimization, informing business decisions and resource allocation.
• Collaborated closely with marketing teams to develop and execute effective sales campaigns, aligning promotional activities with business objectives and customer preferences.
• Maintained a strong focus on customer service excellence, fostering long-term relationships and repeat business through personalized interactions and attentive service.
• Monitored and evaluated sales performance metrics, identifying areas for improvement and implementing targeted action plans to achieve sales targets and drive revenue growth.

Experience Highlights:

• Successfully led the NARS Boutique team to exceed sales targets, contributing to the store's overall success and profitability.
• Demonstrated exceptional leadership and communication skills in guiding and motivating the sales team to achieve excellence.
• Played a key role in enhancing customer satisfaction and brand loyalty through proactive customer service and engagement initiatives.

Conclusion: My tenure as a Store Supervisor at NARS Boutique was characterized by a strong focus on driving sales performance, fostering team development, and delivering exceptional customer service. With a proven track record of achieving targets and implementing innovative strategies, I am equipped to make a valuable contribution to any retail environment.

Responsibilities and Contributions:

• Directed daily business operations, reporting directly to the Deputy Chairman, and implemented strategic plans to drive organizational growth and impact.
• Supervised and managed employees, fostering a culture of excellence and accountability, and restructured operations to optimize efficiency.
• Built and led an effective management team, controlling finances, and designing customer-centric techniques to enhance service delivery and stakeholder satisfaction.
• Managed corporate website and marketing programs, organizing special events, and increasing PR activities to raise awareness and support for the foundation’s programs.
• Trained and supported the sales and marketing team to achieve targets and exceed expectations, driving revenue growth and sustainability.
• Developed and implemented organizational policies and procedures to improve operational efficiency and ensure compliance with regulatory requirements.
• Oversaw fundraising initiatives, securing sponsorships and donations to support the foundation’s programs and enhance its impact in the community.

Experience Highlights:

• Spearheaded advocacy and public awareness campaigns to promote autism awareness and support services, driving positive change and fostering inclusivity.
• Coordinated with healthcare professionals and educators to develop and implement support programs for individuals with autism, ensuring access to quality services and resources.
• Represented the foundation at conferences, workshops, and community events, building partnerships and raising awareness about autism-related issues.
• Led crisis management efforts, developing contingency plans and ensuring continuity of services during emergencies, demonstrating resilience and adaptability in challenging situations.

Conclusion: My tenure as Managing Director at ATF was marked by transformative leadership, driving organizational growth and impact in the field of autism support and advocacy. With a strong focus on operational excellence, stakeholder engagement, and program effectiveness, I am well-equipped to lead and inspire teams to achieve their highest potential in any mission-driven organization.

Responsibilities and Contributions:

• Promoted Chanel products and conducted comprehensive training sessions for new hires and existing employees, ensuring in-depth product knowledge and mastery of sales techniques.
• Developed and implemented training programs to enhance team performance, providing personalized coaching and feedback to improve individual skills and drive collective success.
• Organized and led workshops on makeup application, fragrance selection, and skincare, collaborating with management to identify training needs and develop customized solutions tailored to employee development.
• Monitored and evaluated the effectiveness of training programs, making adjustments as needed to ensure continuous improvement, while maintaining high merchandising standards and brand integrity.
• Provided detailed reports on training outcomes and staff development progress, leveraging specialized training by Herveh, the "nose of Chanel", to deliver exceptional standards in product knowledge and customer service.

Experience Highlights:

• Received specialized training by Herveh, the renowned expert in fragrance, to deliver unparalleled standards in product knowledge and customer service, elevating the brand's reputation and customer satisfaction.
• Played a key role in enhancing team performance and driving sales growth through targeted training initiatives and personalized coaching, resulting in increased productivity and revenue generation.
• Demonstrated expertise in organizing workshops and training sessions, fostering a culture of continuous learning and development among employees, and contributing to the overall success of the Chanel brand in the U.A.E.

Conclusion: My tenure as Counter Manager / Trainer at Chanel was characterized by a relentless pursuit of excellence and a commitment to delivering exceptional customer experiences. With a proven track record of driving sales growth and employee development, I am poised to make a significant impact in any organization seeking to elevate its brand and empower its workforce.