Inacio Monteiro
Dubai,UAE
Summary
Seasoned beverage operations specialist blending customer engagement, product knowledge and communication expertise to elevate guest satisfaction across high-volume venues. Demonstrated success in menu development, seasonal beverage planning and barista-level mixology while ensuring rigorous health, safety and compliance standards. Proven leader in staff recruitment, training and supervision with a track record of orchestrating events that drive revenue growth. Seeking to leverage adaptability, curiosity and problem-solving acumen to steer innovative hospitality programmed.
Overview
22
22
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work history
Beverage Manager
Foodie Holdings & Dish Catering
Dubai
09.2023 - 03.2026
- Manage daily beverage operations across bars, lounges, and catering services.
- Develop and update beverage menu, introducing seasonal offerings and bespoke mocktails.
- Conduct monthly stock takes, manage inventory, and implement waste reduction strategies.
- Train, supervise, and schedule bartenders and service staff, improving team performance.
- Ensure compliance with UAE laws and company policies for beverage service.
- Analyze sales trends, prepare reports, and implement upselling strategies.
- Collaborate with marketing on beverage-related campaigns and promotional events.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions,
- Upselling drinks when the food tasting is done so that the target is achieve.
- Displayed energy and enthusiasm in fast-paced environment.
Restaurant Supervisor
The One Bistro
Abu Dhabi
08.2007 - 08.2023
- Supervised daily restaurant operations, including customer service and staff scheduling.
- Trained and coached team members, improving service quality and efficiency.
- Assisted in menu planning, promotional activities, and special events.
- Oversaw inventory management, ordering, and vendor coordination.
- Ensured food safety and hygiene compliance according to company and local standards.
- Progressed through multiple promotions due to strong performance and leadership.
Brew Master / Assistant Manager
Café Coffee Day
Mumbai
09.2005 - 01.2007
Senior Waiter
Green Chilly
Mumbai
12.2003 - 01.2005
Education
Secondary School Certificate (SSC) -
Don Bosco High School
Mumbai, IndiaSkills
- Customer Engagement & Relationship Building
- Product Knowledge & Demonstration
- Communication & Active Listing
- Problem Solving
- Adaptability & Curiosity
- Beverage & Restaurant Operations Management
- Menu Development & Seasonal Beverage Planning
- Staff Recruitment, Training & Supervision
- Event Planning & Promotion
- Health, Safety & Compliance (Food & Beverage)
- Leadership & Team Development
- Barista & Mixology (Mocktail Creation)
Certification
- Brew Master Training – Café Coffee Day LLC
- Food Safety PIC – Specifique & Co
- Fire Training – THE One LLC
- Chemical Handling – Viking Gulf
- Customer First, Recruitment & Appraisal Training – THE One LLC
- Communication Skills Training – THE One LLC
Accomplishments
Nominated Top 5 in Casual Dining Category – BBC Good Food Awards Middle East, 2021, Multiple promotions from Waiter to Beverage Manager (2005-2023)., Awarded “Star of the Month” on multiple occasions for exceptional service.
Languages
English
Native
Hindi
Native
Marathi
Native
Konkani
Native
Timeline
Beverage Manager
Foodie Holdings & Dish Catering
09.2023 - 03.2026
Restaurant Supervisor
The One Bistro
08.2007 - 08.2023
Brew Master / Assistant Manager
Café Coffee Day
09.2005 - 01.2007
Senior Waiter
Green Chilly
12.2003 - 01.2005
Secondary School Certificate (SSC) -
Don Bosco High School