Venkatesh Maruti Manjalkar
Dubai,UAE
Summary
Seasoned professional with career-long record in sales and customer service. Known for ability to convert leads into customers, using persuasive communication and active listening skills. Can deliver significant increases in revenue and customer satisfaction through strategic planning and problem-solving abilities.
Overview
7
7
years of professional experience
27
27
years of post-secondary education
Work history
Telecaller
Smart Go
Dubai, UAE
2025.08 - 2025.10
- Met performance targets consistently without compromising on quality of service.
- Addressed customer queries promptly, solved issues effectively.
- Worked collaboratively in team projects, contributed positively towards achieving common goals.
- Documented all calls with detailed notes for future reference.
- Initiated customer interaction through outbound calls for product awareness.
- Provided excellent customer service to ensure client satisfaction.
Providing customer support
LMR Hub Pvt Ltd
Colombo, Srilanka
2023.11 - 2025.07
- Exceeded KPI targets when providing customer support via phone, email and chat.
- Enhanced customer experience by providing personalised recommendations based on their preferences.
- Teamed up with customer service department, reducing customer complaints by providing timely resolutions.
- Resolved customer queries by providing prompt and accurate support.
- Managed complex queries, delivering high-quality customer support.
- Supported customer processes by providing recommendations on engineering aspects of equipment.
Customer service executive
Majestic Pride Casino
Goa, India
2022.12 - 2023.09
- Built lasting relationships with regular customers, fostering brand loyalty.
- Recorded customer interactions, providing valuable data for management review.
- Assisted in training new staff to ensure consistency in service delivery.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Conducted customer surveys to gather feedback on service experience improvement.
- Delivered exceptional service to increase customer loyalty.
- Developed strong product knowledge, customers appreciated the extra information.
- Managed difficult situations for positive outcomes.
Commercial and Accounting
Reliance Retail Ltd
Karnataka, India
2018.12 - 2022.11
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Applied positive customer service approach to increase satisfaction levels.
Education
High School - PNB
Shri Marikamba Govt. High School
Karnataka, India 2006.06 - 2028.03
PUC - PNB
Govt PU Collage Nilekani
Karnataka, India 2008.06 - 2011.04
Diploma - Marketing / science
MES Pvt ITI Collage
Karnataka, India 2011.08 - 2013.07
Skills
- CRM software mastery
- Patience under pressure
- Financial transactions handling
- Listening to customers' needs
- Account management
- Sales data analysis
- Employee hiring and onboarding
- Complaint handling
- Staff disciplinaries
- Customer services
- Goals and objectives
- Client engagement
- Service policy development
Languages
Kannada
Proficient (C2)
Telugu
Upper intermediate (B2)
Hindi
Upper intermediate
English
Elementary
Affiliations
- Playing Cricket
- Internet surfing
Timeline
Telecaller
Smart Go
2025.08 - 2025.10
Providing customer support
LMR Hub Pvt Ltd
2023.11 - 2025.07
Customer service executive
Majestic Pride Casino
2022.12 - 2023.09
Commercial and Accounting
Reliance Retail Ltd
2018.12 - 2022.11
Diploma - Marketing / science
MES Pvt ITI Collage
2011.08 - 2013.07
PUC - PNB
Govt PU Collage Nilekani
2008.06 - 2011.04
High School - PNB
Shri Marikamba Govt. High School
2006.06 - 2028.03