Indra Sunar
Dubai
Summary
Accomplished Restaurant Operations Manager with expertise in managing multiple outlets and central kitchens. Specialises in food safety compliance, HACCP implementation, cost control, and inventory management. Proven ability to optimise profitability, enhance guest satisfaction, and ensure adherence to Dubai Municipality regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Operations Manager
Prime Royal Restaurant & Catering Service L.L.C
Dubai
11.2023 - 06.2026
- Directed daily operations, ensuring service excellence, food quality, and operational efficiency.
- Oversaw 4 restaurant outlets and 1 central kitchen, ensuring consistent operational standards across locations.
- Optimised food cost, labour cost, inventory, and waste management to enhance overall profitability.
- Implemented HACCP standards, conducted internal audits, and maintained Food Watch compliance across all locations.
- Monitored food quality, freshness, hygiene standards, and storage practices through regular inspections.
- Directed recruitment, training, scheduling, and performance management for FOH team, managers, supervisors, and service staff to build a high-performing workforce.
- Managed customer complaints, online feedback, and service recovery to enhance guest satisfaction.
- Oversaw inventory, procurement, supplier documentation, and stock control for food, packaging, equipment, and utensils.
- Coordinated maintenance, facility management, pest control, and equipment servicing.
- Managed delivery operations, driver reviewing scheduling, vehicle maintenance, and RTA compliance.
- Verified daily sales reports, monitored expenses, and supported financial reporting.
- Ensured compliance with Dubai Municipality regulations, staff certifications, visas, and operational documentation.
Kitchen Manager
KITOPI Kitchen
Dubai
01.2022 - 01.2023
- Supervised restaurant operations and managed multiple kitchen brands.
- Monitored kitchen operations and ensured compliance with company standards.
- Conducted food safety and brand standard assessments monthly.
- Ordered supplies and managed inventory across 10 brands to ensure stock availability.
- Conducted cost-control audits and reviewed P&L reports to identify opportunities for cost reduction.
- Trained new Assistant Managers, Supervisors, and staff members.
- Fostered teamwork and collaboration among staff to enhance communication and operational efficiency.
- Managed customer complaints and ensured excellent guest service.
Restaurant Manager
Al Amar Foods L.L.C
Dubai
01.2019 - 01.2021
- Managed daily restaurant operations, ensuring safety and legal compliance to create a secure dining environment.
- Prepared staff duty schedules and supervised daily operations.
- Managed restaurant inventory and procurement processes.
- Conducted daily inventory checks and operational monitoring.
- Developed strong customer relationships, enhancing service quality and fostering customer loyalty.
- Executed marketing activities that supported achievement of company sales targets.
- Worked at Domino’s Pizza as a team member.
Assistant Manager
PJP Investment Group L.L.C
Dubai
01.2016 - 01.2019
- Supported daily restaurant management and operations to ensure smooth workflow.
- Supported restaurant growth through effective staff supervision and customer service.
- Managed customer concerns and maintained positive customer relationships.
- Streamlined communication between employees and management to enhance team collaboration.
- Trained new employees and supported staff development.
- Performed employee performance evaluations to facilitate professional development.
- Supervised daily inventory and operational procedures.
- Worked at Papa John’s restaurant, supporting daily operations.
- Contributed to operational efficiency and team development.
Education
College of Business Management
Skills
- Beverage management
- Restaurant & Multi-Brand Operations
- Cost Control & Budget Management
- P&L Analysis & Profit Optimization
- Budget management
- Inventory management
- Operational Audits & Quality Assurance
- Profit analysis
- Conflict resolution
- Quality assurance
- Sales growth
- Time Management & Communication Skills
Certification
- Certified Person-in-Charge (PIC) Certificate – Dubai Municipality
- HACCP awareness certificate
- Internal Food safety auditor certified
- EFST (Essential Food Safety Training) Certification – Abu Dhabi Food Safety Department
Languages
English
Hindi
Personal Information
Available: Immediately
Timeline
Restaurant Operations Manager
Prime Royal Restaurant & Catering Service L.L.C
11.2023 - 06.2026
Kitchen Manager
KITOPI Kitchen
01.2022 - 01.2023
Restaurant Manager
Al Amar Foods L.L.C
01.2019 - 01.2021
Assistant Manager
PJP Investment Group L.L.C
01.2016 - 01.2019
College of Business Management