INDRAJIT ROY
Dubai,United Arab Emirates
Summary
Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Restaurant Manager
The Westin Dubai Mina Seyahi Beach Resort & Marina
Dubai
2023.05 - Current
- Monitors employees to ensure performance expectations are met
- Provides feedback to employees based on observation of service behaviors
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
- Ensures all employees have proper supplies, equipment, and uniforms
- Interacts with guests to obtain feedback on product quality and service levels
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
- Encourages employees to provide excellent customer service within guidelines
- Handles guest problems and complaints, seeking assistance from supervisor as necessary
- Strives to improve service performance
- Sets a positive example for guest relation
- Supervises on-going training initiatives
- Uses all available on the job training tools for employees
- Coaches and counsel's employees regarding performance on an ongoing basis
- Analyzes information and evaluating results to choose the best solution and solve problems
- Assists servers and hosts on the floor during meal periods and high demand times
- Recognizes good quality products and presentations
- Supervises daily shift operations in absence of Restaurant Manager.
Supervisor/Mare by Bussola Restaurant
The Westin Dubai Mina Seyahi Beach Resort & Marina
Dubai
2021.10 - 2023.05
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Maintain quality control for all food served, analyze staff evaluations and feedback to improve the customer's experience
- Seek ways to cut waste and decrease operational costs
- Generate weekly, monthly, and annual reports.
Waiter/Mare by Bussola Restaurant
The Westin Dubai Mina Seyahi Beach Resort & Marina
Dubai
2018.09 - 2021.09
- Outstanding guest care at all times
- Uses suggestive selling techniques to sell food and beverage, increase Revenue
- Working at all basic shifts; opening and closing
- Serving the guests in pool bar restaurant
- Keep record of inventory and requisition on daily basis
- Up-sell additional products when appropriate
- Deliver checks and collect bill payments.
Service Associate /all day dining restaurant
Best Western Premier Deira Hotel
Dubai
2016.11 - 2018.09
- Answer phone inquiries, do special requests, Making reservation
- Deliver excellent customer service, at all times, working at all basic shifts, opening, and closing
- Serving the guests in fine dining restaurant
- Keep record of inventory and requisition on daily basis
- Up-sell additional products when appropriate, deliver checks and collect bill payments.
Service Associate / Italian restaurant
Shangri la, Bangalore - Preopening
Bangalore
2015.10 - 2016.10
- Outstanding guest care at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel
- Communicate status to appropriate staff
- Uses suggestive selling techniques to sell food and beverage, increase Revenue
- Working at all basic shifts; opening and closing
- Serving the guests in pool bar restaurant
- Keep record of inventory and requisition on daily basis
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons
- Up-sell additional products when appropriate
- Deliver checks and collect bill payments.
Service Associate /all day dining restaurant
Golden Tulip Bangalore - Preopening
Bangalore
2013.10 - 2015.10
- Providing Service to guest on his table
- Assisted customer in menu determinations
- Served dishes at tables according to order
- Assisted the manager to clean and close the restaurant after the hours
- Looking for in room dining Taking care of food & beverage store as well as liquors store.
Education
Bachelor of Science - Hospitality Management
West Bengal University
2011.04 - 2014.04
Skills
- Behavioral observation
- Customer service best practices
- Labour and food cost control
- Restaurant marketing
- Train new employees and provide ongoing training for all staff
- Complaint management
- Sales techniques
- Equipment Maintenance
- Strategic Planning
- Project scheduling
- Employee management
- Staff training
- Budget Management
- Strong leadership
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Certification
- Industrial Exposure training, Fortune Select JP Cosmos, Bengaluru city, India, October 17, 2013
- Diploma Information Technology Application, Durgapur, India, March 2012
- Basic Hotel Operation, Peerless Sarovar portico, Durgapur City, India, March 01, 2012
Additional Information
Extremely capable of answering inquiries related to hotel services, registration of guests etc.
Communication Problem Solving Leadership
Good knowledge of Window based systems like MS Excel, MS Word, MS Outlook
Very good knowledge in Opera Property Management System version 5.0, Protel
Hotel Software MICROS, IDS, System.
Languages
Bengali
Proficient (C2)
Hindi
Fluent
English
Fluent
Nepali
Upper intermediate (B2)
Arabic
Intermediate
Timeline
Assistant Restaurant Manager
The Westin Dubai Mina Seyahi Beach Resort & Marina
2023.05 - Current
Supervisor/Mare by Bussola Restaurant
The Westin Dubai Mina Seyahi Beach Resort & Marina
2021.10 - 2023.05
Waiter/Mare by Bussola Restaurant
The Westin Dubai Mina Seyahi Beach Resort & Marina
2018.09 - 2021.09
Service Associate /all day dining restaurant
Best Western Premier Deira Hotel
2016.11 - 2018.09
Service Associate / Italian restaurant
Shangri la, Bangalore - Preopening
2015.10 - 2016.10
Service Associate /all day dining restaurant
Golden Tulip Bangalore - Preopening
2013.10 - 2015.10
Bachelor of Science - Hospitality Management
West Bengal University
2011.04 - 2014.04
- Industrial Exposure training, Fortune Select JP Cosmos, Bengaluru city, India, October 17, 2013
- Diploma Information Technology Application, Durgapur, India, March 2012
- Basic Hotel Operation, Peerless Sarovar portico, Durgapur City, India, March 01, 2012
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