Dynamic Front Desk Executive with over 8 years of experience in managing front office operations in prestigious hotels. Proficient in enhancing guest satisfaction through efficient service and effective team coordination. Demonstrated success in improving operational processes, achieving a high average room rate, and executing financial reconciliations. Committed to contributing to excellence in customer service and operational efficiency, ensuring seamless guest experiences in a vibrant hospitality environment.
Overview
11
11
years of professional experience
Work History
Administrative Officer
TTT Services FIZCO
10.2022 - Current
Executed data classification and analysis services, elevating departmental efficiency and accuracy in information handling.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Front Office Executive - Rolling as Duty Manager
IHG, Holiday Inn Aerocity
04.2021 - 05.2022
Managed front desk operations for a 265-room hotel, ensuring optimal guest service and satisfaction.
Established workflow processes and closely monitored daily productivity, implementing modifications to enhance overall performance of personnel.
Oversaw office inventory management, including ordering, requisitions, stocking, and receipt of shipments.
Conducted night audits, executing closing and opening procedures and performing rate variance analysis.
Led the front desk team, acting as duty manager to ensure seamless operational shifts.
Executed financial reconciliations, liaising with accounts to ensure timely invoice delivery and maintaining accuracy in revenue and tax reporting.
Ensured compliance with government regulations such as A&D, C Forms, and Foreign National Reporting where necessary.
Championed employee recognition and motivation initiatives, preparing monthly performance reports.
Coordinated with the sales department on rates, plans, and new corporate business opportunities.
Monitored for a high average room rate (ARR) by overseeing late checkouts and coordinating with reservations departments.
Reviewed all filing tasks and reports on a daily basis.
Front Office Executive
DoubleTree by Hilton
01.2020 - 03.2021
Managed a comprehensive CRM database, encompassing troubleshooting, maintenance, updates, and report generation.
Streamlined workflow processes, monitored daily productivity, and implemented improvements to enhance overall effectiveness of personnel and activities.
Allocated executive tasks and administered complex calendars, ensuring efficient organisation of administrative functions.
Oversaw financial management and billing, effectively resolving discrepancies through systematic organisation of account information software.
Front Office Executive
Holiday Inn Cochin
06.2018 - 01.2020
Served as a Guest Experience Champion, committed to delivering exceptional service and satisfaction.
Front Office Supervisor
Radisson
02.2018 - 06.2018
Acquired front desk managerial skills, encompassing handling high balances, group billing, loyalty targets, night audits, day audits, and batch balancing.
Evaluated personnel performance and instituted incentives and teambuilding events to bolster team morale.
Front Office Associate
Holiday Inn New Delhi International Airport
03.2017 - 02.2018
Facilitated guest interactions by greeting, recognising, and upholding service standards during night audits and report preparation.
Organised daily shift planning, monitored VIP arrivals and their preferences, ensuring seamless shift operations and timely closures.
Conducted account reconciliations such as BTC, credit cards, and TA vouchers, liaising with accounts for prompt invoice delivery and ensuring transaction accuracy.
Front Office Associate
India Habitat Center
07.2015 - 12.2016
Coordinated shift operations encompassing check-ins, check-outs, cashiering, reservations, and concierge services, ensuring a smooth guest arrival process.
Recognised and enrolled guests in loyalty programmes, setting targets for guest satisfaction scores.
Utilised various systems including Opera, OnQ, IDS, Micros, Infrasys, and Excel to enhance operational efficiency.
Industrial Trainee
Radisson Blue Marina
12.2014 - 06.2015
Completed a comprehensive six-month training programme, gaining experience in Front Office, Food and Beverage Services, Housekeeping, and Production departments.
Participated in departmental rotations across Front Office, Food and Beverage Services, Housekeeping, and Production.