Indu Chawariya
Dubai,DU
Summary
Dynamic Front Desk Executive with over 8 years of experience in managing front office operations in prestigious hotels. Proficient in enhancing guest satisfaction through efficient service and effective team coordination. Demonstrated success in improving operational processes, achieving a high average room rate, and executing financial reconciliations. Committed to contributing to excellence in customer service and operational efficiency, ensuring seamless guest experiences in a vibrant hospitality environment.
Overview
11
11
years of professional experience
Work History
Administrative Officer
TTT Services FIZCO
10.2022 - Current
- Executed data classification and analysis services, elevating departmental efficiency and accuracy in information handling.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Front Office Executive - Rolling as Duty Manager
IHG, Holiday Inn Aerocity
04.2021 - 05.2022
- Managed front desk operations for a 265-room hotel, ensuring optimal guest service and satisfaction.
- Established workflow processes and closely monitored daily productivity, implementing modifications to enhance overall performance of personnel.
- Oversaw office inventory management, including ordering, requisitions, stocking, and receipt of shipments.
- Conducted night audits, executing closing and opening procedures and performing rate variance analysis.
- Led the front desk team, acting as duty manager to ensure seamless operational shifts.
- Executed financial reconciliations, liaising with accounts to ensure timely invoice delivery and maintaining accuracy in revenue and tax reporting.
- Ensured compliance with government regulations such as A&D, C Forms, and Foreign National Reporting where necessary.
- Championed employee recognition and motivation initiatives, preparing monthly performance reports.
- Coordinated with the sales department on rates, plans, and new corporate business opportunities.
- Monitored for a high average room rate (ARR) by overseeing late checkouts and coordinating with reservations departments.
- Reviewed all filing tasks and reports on a daily basis.
Front Office Executive
DoubleTree by Hilton
01.2020 - 03.2021
- Managed a comprehensive CRM database, encompassing troubleshooting, maintenance, updates, and report generation.
- Streamlined workflow processes, monitored daily productivity, and implemented improvements to enhance overall effectiveness of personnel and activities.
- Allocated executive tasks and administered complex calendars, ensuring efficient organisation of administrative functions.
- Oversaw financial management and billing, effectively resolving discrepancies through systematic organisation of account information software.
Front Office Executive
Holiday Inn Cochin
06.2018 - 01.2020
- Served as a Guest Experience Champion, committed to delivering exceptional service and satisfaction.
Front Office Supervisor
Radisson
02.2018 - 06.2018
- Acquired front desk managerial skills, encompassing handling high balances, group billing, loyalty targets, night audits, day audits, and batch balancing.
- Evaluated personnel performance and instituted incentives and teambuilding events to bolster team morale.
Front Office Associate
Holiday Inn New Delhi International Airport
03.2017 - 02.2018
- Facilitated guest interactions by greeting, recognising, and upholding service standards during night audits and report preparation.
- Organised daily shift planning, monitored VIP arrivals and their preferences, ensuring seamless shift operations and timely closures.
- Conducted account reconciliations such as BTC, credit cards, and TA vouchers, liaising with accounts for prompt invoice delivery and ensuring transaction accuracy.
Front Office Associate
India Habitat Center
07.2015 - 12.2016
- Coordinated shift operations encompassing check-ins, check-outs, cashiering, reservations, and concierge services, ensuring a smooth guest arrival process.
- Recognised and enrolled guests in loyalty programmes, setting targets for guest satisfaction scores.
- Utilised various systems including Opera, OnQ, IDS, Micros, Infrasys, and Excel to enhance operational efficiency.
Industrial Trainee
Radisson Blue Marina
12.2014 - 06.2015
- Completed a comprehensive six-month training programme, gaining experience in Front Office, Food and Beverage Services, Housekeeping, and Production departments.
- Participated in departmental rotations across Front Office, Food and Beverage Services, Housekeeping, and Production.
Education
Bachelor of Science(BSCHMCTT) - Hotel Management
PTU University
06.2015
Skills
- Opera OnQ
- IDS Micros
- Infrasys
- Excel
- Computer Efficiency
- Loyalty recognition
- Enrollments
- Guest scores targets
Timeline
Administrative Officer
TTT Services FIZCO
10.2022 - Current
Front Office Executive - Rolling as Duty Manager
IHG, Holiday Inn Aerocity
04.2021 - 05.2022
Front Office Executive
DoubleTree by Hilton
01.2020 - 03.2021
Front Office Executive
Holiday Inn Cochin
06.2018 - 01.2020
Front Office Supervisor
Radisson
02.2018 - 06.2018
Front Office Associate
Holiday Inn New Delhi International Airport
03.2017 - 02.2018
Front Office Associate
India Habitat Center
07.2015 - 12.2016
Industrial Trainee
Radisson Blue Marina
12.2014 - 06.2015
Bachelor of Science(BSCHMCTT) - Hotel Management
PTU University