Summary
Overview
Work History
Education
Skills
Timeline
Generic
Indu Chawariya

Indu Chawariya

Dubai,DU

Summary

Dynamic Front Desk Executive with over 8 years of experience in managing front office operations in prestigious hotels. Proficient in enhancing guest satisfaction through efficient service and effective team coordination. Demonstrated success in improving operational processes, achieving a high average room rate, and executing financial reconciliations. Committed to contributing to excellence in customer service and operational efficiency, ensuring seamless guest experiences in a vibrant hospitality environment.

Overview

11
11
years of professional experience

Work History

Administrative Officer

TTT Services FIZCO
10.2022 - Current
  • Executed data classification and analysis services, elevating departmental efficiency and accuracy in information handling.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Front Office Executive - Rolling as Duty Manager

IHG, Holiday Inn Aerocity
04.2021 - 05.2022
  • Managed front desk operations for a 265-room hotel, ensuring optimal guest service and satisfaction.
  • Established workflow processes and closely monitored daily productivity, implementing modifications to enhance overall performance of personnel.
  • Oversaw office inventory management, including ordering, requisitions, stocking, and receipt of shipments.
  • Conducted night audits, executing closing and opening procedures and performing rate variance analysis.
  • Led the front desk team, acting as duty manager to ensure seamless operational shifts.
  • Executed financial reconciliations, liaising with accounts to ensure timely invoice delivery and maintaining accuracy in revenue and tax reporting.
  • Ensured compliance with government regulations such as A&D, C Forms, and Foreign National Reporting where necessary.
  • Championed employee recognition and motivation initiatives, preparing monthly performance reports.
  • Coordinated with the sales department on rates, plans, and new corporate business opportunities.
  • Monitored for a high average room rate (ARR) by overseeing late checkouts and coordinating with reservations departments.
  • Reviewed all filing tasks and reports on a daily basis.

Front Office Executive

DoubleTree by Hilton
01.2020 - 03.2021
  • Managed a comprehensive CRM database, encompassing troubleshooting, maintenance, updates, and report generation.
  • Streamlined workflow processes, monitored daily productivity, and implemented improvements to enhance overall effectiveness of personnel and activities.
  • Allocated executive tasks and administered complex calendars, ensuring efficient organisation of administrative functions.
  • Oversaw financial management and billing, effectively resolving discrepancies through systematic organisation of account information software.

Front Office Executive

Holiday Inn Cochin
06.2018 - 01.2020
  • Served as a Guest Experience Champion, committed to delivering exceptional service and satisfaction.

Front Office Supervisor

Radisson
02.2018 - 06.2018
  • Acquired front desk managerial skills, encompassing handling high balances, group billing, loyalty targets, night audits, day audits, and batch balancing.
  • Evaluated personnel performance and instituted incentives and teambuilding events to bolster team morale.

Front Office Associate

Holiday Inn New Delhi International Airport
03.2017 - 02.2018
  • Facilitated guest interactions by greeting, recognising, and upholding service standards during night audits and report preparation.
  • Organised daily shift planning, monitored VIP arrivals and their preferences, ensuring seamless shift operations and timely closures.
  • Conducted account reconciliations such as BTC, credit cards, and TA vouchers, liaising with accounts for prompt invoice delivery and ensuring transaction accuracy.

Front Office Associate

India Habitat Center
07.2015 - 12.2016
  • Coordinated shift operations encompassing check-ins, check-outs, cashiering, reservations, and concierge services, ensuring a smooth guest arrival process.
  • Recognised and enrolled guests in loyalty programmes, setting targets for guest satisfaction scores.
  • Utilised various systems including Opera, OnQ, IDS, Micros, Infrasys, and Excel to enhance operational efficiency.

Industrial Trainee

Radisson Blue Marina
12.2014 - 06.2015
  • Completed a comprehensive six-month training programme, gaining experience in Front Office, Food and Beverage Services, Housekeeping, and Production departments.
  • Participated in departmental rotations across Front Office, Food and Beverage Services, Housekeeping, and Production.

Education

Bachelor of Science(BSCHMCTT) - Hotel Management

PTU University
06.2015

Skills

  • Opera OnQ
  • IDS Micros
  • Infrasys
  • Excel
  • Computer Efficiency
  • Loyalty recognition
  • Enrollments
  • Guest scores targets

Timeline

Administrative Officer

TTT Services FIZCO
10.2022 - Current

Front Office Executive - Rolling as Duty Manager

IHG, Holiday Inn Aerocity
04.2021 - 05.2022

Front Office Executive

DoubleTree by Hilton
01.2020 - 03.2021

Front Office Executive

Holiday Inn Cochin
06.2018 - 01.2020

Front Office Supervisor

Radisson
02.2018 - 06.2018

Front Office Associate

Holiday Inn New Delhi International Airport
03.2017 - 02.2018

Front Office Associate

India Habitat Center
07.2015 - 12.2016

Industrial Trainee

Radisson Blue Marina
12.2014 - 06.2015

Bachelor of Science(BSCHMCTT) - Hotel Management

PTU University
Indu Chawariya