Ines Aouini
Dubai
Summary
Results-driven HR Operations Consultant with over 3 years of experience in human capital management, operations, and strategic development. Skilled in HR operations, talent acquisition, risk management, and aligning workforce strategies with organizational objectives. Currently pursuing PMP certification to enhance project management capabilities. Demonstrated success in managing high-impact projects, ensuring compliance with industry standards, and delivering data-driven solutions that optimize operational efficiency and drive organizational growth.
Overview
5
5
years of professional experience
Work History
HR Operations Consultant
CALTROP FACILITIES MANAGEMENT
04.2024 - Current
- Managing end-to-end HR and operational planning functions, including payroll management, onboarding processes, and contract terminations, ensuring all processes adhere to industry standards and internal guidelines
- Conducting strategic workforce planning by analyzing client requirements and forecasting staffing needs, directly contributing to enhancing operational efficiency and supporting network-wide staffing allocations
- Collaborating with business development and commercial departments to identify new client opportunities and tailor service offerings, driving increased revenue streams and expanding service portfolios
- Developing standardized guidelines and contingency plans for critical HR functions to address seasonal demand and operational disruptions, aligning with best practices for resilience and adaptability
Luxury Retail Experience
Loro Piana & Hermès
11.2021 - 04.2024
- Delivered premier service to high-net-worth clientele, ensuring an exceptional shopping experience and strengthening brand reputation.
- Consistently exceeded sales targets by aligning sales strategies with client preferences, seasonal trends, and personalized engagement.
- Fostered long-term client relationships, generating repeat business and contributing to sustained revenue growth.
- Led operational efforts including inventory control, visual merchandising, and the Loro Piana - Hamad International Airport (North Node boutique) launch, optimizing store performance and ensuring product availability.
- Managed inventory and streamlined sales processes, maintaining brand integrity and ensuring high standards of operational excellence.
HR Administrative Assistant
CALTROP FACILITIES MANAGEMENT
02.2020 - 10.2021
- Provided executive support in project tracking and resource management, directly enhancing operational outcomes and aligning with organizational goals
- Oversaw client relations by coordinating with cross-functional teams to achieve client and company objectives, enhancing customer satisfaction and retention
- Processed and reviewed expert invoices and timesheets, ensuring accuracy and adherence to budgetary guidelines to maintain project efficiency
- Streamlined office operations and facilitated communication across departments, supporting strategic decision-making and optimizing workflow efficiency
Office Manager
STANTEC - EU COMMISSION IN TUNISIA
05.2021 - 09.2021
- Oversaw logistics planning and project coordination for EU Commission initiatives, ensuring alignment with regulatory standards and project guidelines
- Managed invoicing and budget compliance for project experts, supporting high-profile international projects with accurate, real-time data management
- Recruited and onboarded project experts, maintaining effective collaboration among multinational teams and streamlining project continuity
HR & Operations Supervisor
INDEPENDENT HIGH AUTHORITY FOR ELECTIONS
04.2019 - 11.2019
- Coordinated logistics for the 2019 Tunisian elections, managing HR-related tasks, acting as a liaison with political figures, and ensuring compliance with regulatory and operational standards
- Led risk assessments and implemented response strategies, ensuring smooth operations and real-time mitigation of HR and logistical challenges
- Reviewed legal and regulatory documents to ensure procedural compliance while supporting HR operations and maintaining smooth election processes
- Managed cross-functional coordination, driving operational efficiency and enhancing collaboration between HR, logistics, and external stakeholders to ensure timely and effective delivery
Legal Internship
National Company for the Distribution of Petroleum
05.2018 - 11.2018
- Assisted the Legal team with document review, ensuring compliance with regulations and company policies
- Supported contract drafting, legal research, and operational risk assessments
- Coordinated legal documentation, including contracts and employee agreements
- Contributed to legal risk analysis and supported key legal processes
Education
Bachelor's -
Law
01.2018
Micro - Master - Criminology
UC LOUVAIN
01.2024
Skills
- Customer relationships
- Operational efficiency
- Staff training and development
- Business process improvement
- Data Management & Reporting
- Cross-functional Collaboration & Coordination Project and Risk Management
References
Available on request.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
HR Operations Consultant
CALTROP FACILITIES MANAGEMENT
04.2024 - Current
Luxury Retail Experience
Loro Piana & Hermès
11.2021 - 04.2024
Office Manager
STANTEC - EU COMMISSION IN TUNISIA
05.2021 - 09.2021
HR Administrative Assistant
CALTROP FACILITIES MANAGEMENT
02.2020 - 10.2021
HR & Operations Supervisor
INDEPENDENT HIGH AUTHORITY FOR ELECTIONS
04.2019 - 11.2019
Legal Internship
National Company for the Distribution of Petroleum
05.2018 - 11.2018
Bachelor's -
Law
Micro - Master - Criminology
UC LOUVAIN
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